Reception Supervisor (02 Giám sát lễ tân Nam)

Hạn nộp: 30/03/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Quận Sơn Trà - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
17/03/2023 12:42

Mô tả công việc

RECEPTION SUPERVISOR JOB SCOPE: Oversee the daily operations of Reception. Ensure departmental communication meets the hotel standards in order to maximize guest satisfaction. To provide support to the Front Office Manager and act as the main contact for associates and other hotel departments in the absence of the Front Office Manager. The Reception Supervisor will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Quyền lợi được hưởng

Professional and friendly working environment

Remuneration package of competitive salary, year-end bonuses

Annual outing trip

Workmen compensation and legal insurances

Yêu cầu công việc

Duties and Responsibilities:

Ensuring effective day to day running of each shift in achieving the goals.

Meeting and greeting all return guests, regular guests, VIP and guests of the hotel both or in absence of front office manager. Monitoring daily arrivals by ensuring all guests requests are carried out, all realistic expectations are met, and reservations are honored.

Conducting daily shift briefings, meetings, and daily trainings including pass on all relevant information to the employees on a timely manner.

Ensuring all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

Coordinating and supervising group arrivals and departures by ensuring sufficient staffing levels according to the business flow. Conducting regular employee training and monthly meeting according to individual development plan; monitor their training tracking records.

Submitting relevant maintenance and housekeeping cleaning, blocking rooms, room change requests.

Maintaining and continuously improve the working environment in which everybody feels at ease and motivated within the department.

Maintaining and continuously improve building positive relations with other departments.

Overseeing the personal hygiene and grooming standards of department employees as outlined in the employee handbook. Providing employees coaching and counseling, support and guide as appropriate.

Checking all registration card updated by front desk agent to ensure accuracy according to the requirements and the law.

Checking front desk cash floats to ensure correctness of the amount as issued by accounting department at the end of each shift. Reconciling and checking front desk banking and audit to ensure all departments are balanced.

Ensuring that you and employees are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

Maintaining the daily department log, daily courtesy call log, and walked guest log.

Attending training sessions as required. Conducting room and floor, property inspections as required by the management.

Ensuring that credit policy is adhered to at all times, alerting the front office manager of any potential credit risks.

Ensuring all check-ins/outs are efficient within standard limit time, assist front desk agent in case of heavy workload.

Ensuring that all stationery levels are well stocked and equipment is well maintained.

Ensuring that the rooms are properly arranged and escort VIPs to their rooms.

Reporting to the management any anticipated problem or concerns. Maintaining and updating a systematic filing system of all information related to guests.

Assisting all other areas of the hotel when required. Coordinating (in conjunction with designated department) fire and emergency evacuation procedures.

Conducting regular perimeter checks of the hotel to ensure standards are being maintained safeguard potential loss of hotel assets. Ensuring manager’s float is maintained at a constant level as issued by accounting department. Performing other duties that may be assigned by the management.

Job Profile & Qualifications:

§ At least Bachelor degree in any field

§ At least 2 years experiences in Supervisory position of international hotels

§ Strong result oriented, people management, and leadership skills

§ Strong in inter-personality skill and outgoing, friendly

§ Strong in English communication skills, and computer literate

§ Strong analytical, problem solving skills, and execution of work § Good in front office software computer

Yêu cầu hồ sơ

Cover letter

Curriculum Vitae

Certificates

Health Certificates

ID Card

04 Pictures (4x6)

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5.0

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5 ĐÁNH GIÁ

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À La Carte Da Nang Beach Hotel

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Quy mô: 100 - 499
200 Võ Nguyên Giáp, Phước Mỹ, Sơn Trà, Đà Nẵng, Việt Nam
https://www.alacartedanangbeach.com
With modern design, casual service and a surprising ‘À La Carte’ concept, À La Carte Da Nang Beach Hotel is the first of its kind in Vietnam - an extended stay hotel providing all services as optional add-ons. À La Carte Da Nang has an unmistakable beach inspired design that links the hotel with the local culture and surroundings. À La Carte Da Nang Beach is a hotel like no other hotel before. All hotel services are provided as optional add ons so guests pay for only what they use. We have combined this concept with a fantastic beach location and all apartments offer sea views. The signature design feature of the hotel is the spectacular rooftop infinity pool and bar, offering amazing views of the sea, Son Tra Peninsula and the city of Da Nang.