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Duty Manager

  • Hạn nộp: 17/07/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Hải Châu - Đà Nẵng
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
12/06/2023 08:37

Mô tả công việc

  • Reporting directly to the Front Office Manager, the main take of the Duty Manager is to assist Front Office Manager in the daily smooth running of the Front Desk and Lobby operation and to present management in absence. Priority has always been given to guest requests or complaints.
  • During working duty, the Duty Manager is expected to lead as an example in terms of appearance, behavior, speech, and professionalism.
  • The Duty Manager must at all times maintain a professional, friendly business manner in all guest and client liaison, personally, in correspondence, and on the telephone.
  • The Duty Manager is responsible and accountable for all operations in relation to the Front Desk and Lobby area of the Hotel while on duty.
  • Each Duty Manager has to be thoroughly familiar with hotel policies and procedures, hotel products, fire & emergency manual, and hotel employee handbook.
  • To maintain per shift an accurate record in the DM’s logbook of all incidents which may be of concern to the management.
  • The main working area of the DM is Front Desk and Lobby. The DM will spend all time in lobby to coordinate the overall Front Desk activities and will be dynamic in guest relationships.
  • The Duty Manager will be in permanent contact with the Front Office Manager to report any guest comment or problem and ensure good coordination and quick communication on both sides.
  • Responsible for Front Desk day-to-day operation smoothly.
  • Provide immediate reference whenever required.
  • Be aware of the current in-house situation at all times
  • Assist Guest Service Agent, Guest Relation Officer, Business Center, Operator, and Concierge to offer the best services to hotel guests as well as help them in any difficult situations.
  • Ensure that all check-in and check-out daily are done professionally and complied with the Novotel Ha Long Procedure. Physically check all rooms for VIP and special requests from all arrival bookings.
  • Ensure that all Repeated guests and VIP guests are welcomed by Duty Manager or Guest Relation Officer upon arrival.
  • Bid farewell to all Repeated guests and VIPs upon departure properly.
  • Ensure that all guest queries, inquiries, and requests are attended to in a helpful, professional yet warm and friendly manner.
  • To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
  • Ensures that the Reception area is not left unattended at any time while on duty.
  • Reviews and does follow-ups for matters arising in the Front Desk logbook accordingly.
  • Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
  • To understand, be supportive, helpful, and encourage all FO employees.
  • To maintain a climate of Trust and Team spirit throughout the operation.
  • To Ensure that all relevant information is passed properly to all concerned.
  • To assist and carry out duties as assigned by the F.O.M. or Asst. Front Office Manager from time to time.

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

  • Degree in Hospitality Management or related certificate.
  • At least 1 year of experience in the same position.
  • Fluent communication in English and/or other language is preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities.
  • Leadership skills.

Yêu cầu hồ sơ

Apply now:

  • Phone: 0236 379 7777 (HR Dept. Grand Mercure Danang)
  • Lot A1 Zone of the Villas of - Green Island - Hoa Cuong Bac Hai Chau District, Danang City.
  • Email: Tin đã hết hạn

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Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • Green Island, Hai Chau District, Danang City, Vietnam
  • https://www.facebook.com/grandmercuredanang.recruitment
  • If you are interested with our vacancies, please send your resume to thuyvy.nguyen@accor.com We are Grand Mercure Danang, a proud member of the AccorHotels, offer an Upscale International address of distinction. This property, situated on the exclusive settings of the Green Island, right in the heart of Danang city, offers 272 beautifully designed rooms with natural day light and panoramic views over the Danang bay. Let join Grand Mercure Danang and grow your career with us!

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