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Club Floor Butler

  • Hạn nộp: 18/11/2016
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
16/08/2023 09:49

Mô tả công việc

 JOB DESCRIPTION The role of the Club Floor Butler will be to accommodate the requests and needs of all guests on the Club Floor. The Butlers will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to guests, prepare and serve drinks, breakfast buffet, evening cocktails, prepare glasses, cutlery and chinaware for the Club Floor and assist guest in providing concierge services and handling fax machines, photocopiers, internet and computer usage. The Butlers will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Tasks of the Butler include but are not limited to:       ·         Be knowledgeable about food and beverages.(Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services)  ·        Keep informed of menu items available to customers.  Keep informed of all meal courses so as to serve food in the correct sequence. ·         Ensure that reserved tables are set (receptacles, napkins, etc.) as requested.   ·          In the event that a problem arises in facilities or services, report to the Manager and take appropriate measures immediately. ·          Keep an eye on the tables and remove empty plates, glasses, etc. ·          Frequently check the supply status of prepared food and beverages and submit requests to related departments as needed. ·           Inform customers of the hours of operation and how to use the drink lounge. ·           Keep informed of how to access the information that customers may request, as well as the membership system and its related services. ·           Receive and handle customer complaints and requests. Readily accept compliments and criticism from the customer. ·           Kindly respond to, and resolve, any problems customers may be experiencing. ·          Inform customers regarding services and events provided by the hotel. ·          Provide tourism information for the convenience of the customers.    

Quyền lợi được hưởng

Benefits: - Competitive salary + service charge - Insurance and other benefits according to labor law - Duty meal and uniform - 13th salary - Opportunity to be trained and developed.

Yêu cầu công việc

REQUIREMENT ·         Education: High school diploma or its equivalent.  Bachelor degree or higher in related field preferred. ·         Experience: Experience in front desk work and guest room management preferred ·         Experience: Experience in hotel restaurant services preferred ·         Credentials: Guest services certificates preferred ·         Good English communication ·         Ability to work in shift

Yêu cầu hồ sơ

Interested candidates please send CV via email: Tin đã hết hạn. Only shortlisted candidates will be contacted for interview. Please do not contact via phone

Chia sẻ:
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Sắp xếp đánh giá:

  • Quy mô:
  • 54 Phố Liễu Giai, Cống Vị, Ba Đình, Hanoi, Vietnam
  • https://www.lottehotel.com/hanoi/en/
  • Conveniently located between Hanoi’s Old Quarter and the new business districts, LOTTE HOTEL HANOI connects the rich cultural history of the past and the promising future of the city. Situated in the upper part of the magnificent 65-floor Lotte Center, LOTTE HOTEL HANOI proudly represents a new standard of international 5-star hotels. Featuring 318 rooms in total, with 235 standard rooms and 83 suites, which all offer a breathtaking panoramic view of Hanoi and 7 restaurants and bars with unique concepts, this is the ideal place for you to indulge in pure luxury and make any visit an indelible memory. With 14 stylish meeting rooms in various size, a wide range of meeting concept from intimate to expansive can be offered to the maximum of 1,200 guests. https://youtu.be/3CGudCEgog4

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