Front Office Manager

Hạn nộp: 26/11/2018
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 3 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
05/12/2023 14:23

Mô tả công việc

The Front Office Manager supervises, motivates, trains, directs and leads the Front Office employees to ensure the smooth operation of the department under direction of the Rooms Manager whereby the results achieved are in accordance with the objectives, performance and quality standard established by the hotel. She/ he also involves in communicating with Reservations, Housekeeping, Finance and Engineering Departments to facilitate smooth operations of Front Office.

To control the day-to-day operations of the Front Office.
To maintain close contact with guests to build up good relationships especially with return guests.
To ensure that Guest History records are up-dated, accurate and organized in the Opera.
To fine tune services of the Front Office operations, and have a good eye for details.
To ensure guest comments are followed up and acted upon without delay.
To assist in the preparation of budgets.
To maximise revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.
To update all manuals, policies and procedures, when required.
To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.
To organize, direct and coordinate the daily activities of Front Office.
To ensure all section heads observe the hotel policies and procedures, as well as supervising their respective personnel in the Front Office Department.
To ensure that all the staff adheres to all policies and procedures established by the hotel management.
To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
To ensure effective communication and coordination within the Front Office and with other departments.
To be thoroughly conversant with the Front Office operation, policy matters and the computer system.

Financial Responsibilities

Establish in conjunction with the Rooms Manager & EAM financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
Develop action plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.
Ensure all billing is accurate and correct funds are collected. Assist Finance Department, as required, in collection of funds owed by customers.
Ensure fast settlement of travel agents’ commissions and assist with the accounting as requested by the Finance Department.
Review guest open accounts that are exceeding hotel limits and follow up.
Ensure thorough checks on shift banking and that correct cash handling procedures are followed.
Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to.
Ensure that the monthly P&L targets are reached and establish action accordingly to lead the upselling program in order to optimize room and others revenue
Weekly, monthly forecast
Monitor the cost linked to the FO department

Quyền lợi được hưởng

Attractive salary + service charge
13th month salary.
Opportunity for Learning & Development.
Annual Outing trip
Staff Party
Uniform, duty meal, parking lot will be provided by Hotel.
Many Benefits from AccorHotels, Hotel & Trade Union.
Other benefits will be shared during the interview.

Yêu cầu công việc

At least 2 years of experience at same position in 5* hotel
Good communication in both English and Vietnamese

Yêu cầu hồ sơ

Send your resume to: HTin đã hết hạn

Hotel address: 76- 78 Nguyen Thi Minh Khai St, Ward 6, District 3, HCMC.

Contact the hotel:

Tel: (+84)8/39898888 - Ext: 124 (HR Department)
Fax: (+84)8/39859999

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Hotel Des Arts Sai Gon

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Quy mô:
76 - 78 Đường Nguyễn Thị Minh Khai, District 3, Thành phố Hồ Chí Minh, Vietnam
http://www.hoteldesartssaigon.com/
Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.