Club Floor Guest Service Agent ( Receptionist)

• Hạn nộp: 30/06/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 Essential Duties and Responsibilities – (Key Activities of the role) • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • Registers and rooms all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • Maintains cashier float and ensures accurate daily report of all money received • Cashes hotel guest’s personal and travelers checks and assists with currency exchange • Keeps abreast of all modifications to accounting policies and procedures • Responsible and attends to guest’s request of using the service of safety box at all times • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist • Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotel • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service • Performs the audit balances and prepares all works for audit in an orderly fashion • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times • Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard • Conversant with emergency evacuation and fire procedures for relevant department • Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture • Perform any other task assigned based on Crowne Plaza West Hanoi needs or requirements.

Quyền lợi được hưởng

As t he labour law

Yêu cầu công việc

REQUIRED QUALIFICATIONS Required Skills – • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Able to read and write English • Proficient in the use of Microsoft Office and Front Office System Qualifications – • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Experience – • 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

CV in English to email: Tin đã hết hạn

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