Guest Service Agents

• Hạn nộp: 30/09/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  ·         Registers and rooms all arrivals according to established procedures ·         Maintains intimate knowledge of departmental standards and procedures ·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·         Maintains cashier float and ensures accurate daily report of all money received ·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·         Keeps abreast of all modifications to accounting policies and procedures ·         Responsible and attends to guest’s request of using the service of safety box at all times·         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels·         Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service·         Performs the audit balances and prepares all works for audit in an orderly fashion·         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

Quyền lợi được hưởng

As Hotel policy

Yêu cầu công việc

Required Skills – • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Able to read and write English • Proficient in the use of Microsoft Office and Front Office System Qualifications – • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Experience – • 1 year experience in guest / customer service, or an equivalent combination of education and experience.

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