GSC Agent / Nhân viên tổng đài

• Hạn nộp: 30/06/2022
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Essential Duties and Responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Records all entries on traffic sheets
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests needs or requests and reports complaints to the Guest Service Centre Supervisor
• Report on logbook daily
• Bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Maintain Hotel Information
• Takes room service orders and accurately enters them into the POS system.
• Conversant with emergency evacuation and fire procedures for relevant department
• Support Reception tasks when needed
• Perform any other task assigned based on Hyatt Regency West Hanoi needs or requirements.

Quyền lợi được hưởng

A competitive package

Yêu cầu công việc

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Excellent in English, problem solving, administrative and interpersonal skills are a must.
• Proficient in the use of Front Office System
• Candidate having hotel background and front desk knowledge is preferred

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Experience

• 1 year experience in customer service or switchboard operator.

Yêu cầu hồ sơ

Please kindly send your resume to e-mail: Tin đã hết hạn

Subject: [Date] - HRWH - Position - Full name

Only short-listed candidates will be contacted for interview.

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