Dial 2 & Business Center - Nhân viên tổng đài và dịch vụ văn phòng

• Hạn nộp: 20/05/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude - Act quickly and efficiently, following the guest requests and instructions received by her supervisor - Ensure that Operator Room is perfectly tidy at any time - Be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room - Ensure not to transmit any guest name, or guest history information - Be responsible to ensure that all phone calls are answered within 3 rings, she will then find the polite and tactful way to keep on hold a guest when it is required - Ensure her full knowledge about the hotel outlets and menus once when taking the orders for room service - Have good knowledge about Food and Beverage/ Le Club enrollment/ Le Club points and registration - Answer all guest requests regarding the housekeeping issues - Ensure that she understands properly the request and will record the full details in the Logbook - Ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made - Be attentive on all information received during the FO handover briefing (for afternoon shift) - Be active and dynamic in participating in these different discussion opportunities - Report quickly any problem or question to her supervisor - Read the Operator logbook at the beginning of shift, follow up and keep it updated during her shift - Give a full handover to the DA of the following shift regarding the activity & pending issues to be followed

Quyền lợi được hưởng

- 13th month salary - Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary) - Annual leave: 12 days per year (+ 9 public holidays mentioned above) - Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary - 24/24 Personal Accident Insurance - Parking fee - 2 duty meals at Staff Canteen - Uniform covered by the Hotel - Carte Bienvenue *

Yêu cầu công việc

- At least 1 year at the same position in hospitality - Good English is a must - Strong dealing, recommendation skill - Fast catch up - Good in handling any situation - Good interpersonal skills - Careful - Sense of cooperation - Enthusiastic

Yêu cầu hồ sơ

Kindly send your CV to: Tin đã hết hạn (Ms. Duyên) or at hotel receiving gate (Nguyen Du Street)

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