Team Leader - Guest Service Center

• Hạn nộp: 07/03/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Essential Duties and Responsibilities 

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Provides input for Front Office meetings.
• Supervise front office operations during assigned shift including: 

     o Maintenance of guest information o Maintenance of information about local events

     o Compile occupancy statistics 

     o Supervise the use of he public address system 

     o Supervise group bookings o Assisting with serious complaints with immediate report to the manager on duty 

• Supervise cashiering activities during shift including:

    o Cash handling and banking procedure

    o Dealing with irregular payments o Instructing staff in credit policies and facilities

    o Instructing staff in cash security procedures o Carry out debtor control

    o Prepare reports

    o Supervise the cashiering system

 • Conversant with emergency evacuation and fire procedures
 • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
 • Assists departmental manager with updating the Great Hotels Guest Love departmental Wheel in conjunction with departmental team, to be aligned with overall hotel Great Hotels Guest Love Steering Wheel. Communicates to team the actions to take on the Great Hotels Guests Love Wheel.
 • Works with Superior and Human Resources on manpower planning and management needs
 • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
 • Perform any other task assigned based on Hyatt Regency West Hanoi needs or requirements.

Quyền lợi được hưởng

• A competitive salary upon qualification and experience.
• 14 - 15 days full paid leave per year.
• Free nutritious lunch at hotel's canteen.
• Free uniform, free access to locker hotel.
• Room/food/service discount applied in all hotels/resort of Hyatt group all over the world.
• Opportunity to develop yourself within Hyatt.

Yêu cầu công việc

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving and organizational abilities

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent Experience

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• Can speak English fluently, candidates who are excellent in one out of these languages: Korean, Japanese are preferred

Yêu cầu hồ sơ

• Please send your CV to email Tin đã hết hạn with the title [HANRH] - Date - Position - Full Name
• Only short-listed candidates will be contacted for interview
• Recruitment telephone no: +84.24.2230.1234 ext 7415
• Add: 36 Le Duc Tho, My Dinh II, Nam Tu Liem, Hanoi

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