Working in the hospitality industry more than 17 years with Le Meridien Dubai, Sofitel Metropole Hanoi, Hilton Hanoi Opera, Intercontinental Ha noi Westlake, Hotel de l' Opera Ha Noi and currently I am working in Best Western Premier Sapphire Ha Long. I have developed a passion for providing top-quality customer service and contributing to a memorable dining experience. While training and leading a team I have always endeavored to pass on these values to other staff members, exceeded guest satisfaction. As a Food & Beverage Manager, I work closely with management in marketing strategy, analyzing business market, cost controlling, motivating team, training and implementing company policy