ROOM DIVISION MANAGER tại Saigon Hotel Corporation

11/2018 → 12/2023 (5 năm )

Hồ Chí Minh

- Responsible for managing and overseeing the day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Laundry, and Security, ensuring that all departments are working together effectively to deliver high-quality service to guests. - Responsible for writing standard operating procedures, recruiting, training, and supervising staff in all departments, ensuring that they are providing excellent service to guests and following all policies and procedures. - Responsible for maintaining the physical condition of the hotel's rooms and public areas. Including overseeing repairs and upgrades to rooms, finding suppliers for necessary equipment and supplies, and ensuring that all equipment is kept clean and in good working order. - Responsible for monitoring guest satisfaction and addressing any customer service issues that arise. This includes responding to guest complaints, coordinating with other departments to resolve issues, and gathering feedback to improve service quality. - Responsible for working collaboratively with other departments, including Sales and Marketing, Food and Beverage, and Maintenance, to ensure that the hotel is operating efficiently and meeting guest needs, analyzing data, reviewing reports, and making strategic decisions to improve the hotel's operations. - Responsible for ensuring that the hotel's Rooms Division is running smoothly providing exceptional service to guests, and proposing new solutions to General Manager.

HOUSEKEEPING MANAGER (EXECUTIVE HOUSEKEEPER) tại Silverland Hospitality

8/2015 → 11/2018 (3 năm 3 tháng)

Hồ Chí Minh

- Responsible for overseeing three sections - rooms, public area, and laundry - and creating standard operating procedures and policies for the department. - Responsible for training staff to work within these procedures, managing staffing levels, and planning upgrades and repairs for rooms. - Responsible for sourcing suppliers for facilities and equipment, interviewing staff, setting up rooms to meet 4-star hotel standards, collaborating with other departments, resolving customer complaints, motivating staff, proposing new solutions, and reporting directly to the General Manager.

HOUSEKEEPING SUPERVISOR tại Rex Hotel Saigon

3/2006 → 7/2015 (9 năm 4 tháng)

Hồ Chí Minh, Việt Nam

- Responsible for managing, training, and supervising all staff, assigning tasks at the beginning of each shift, physically inspecting guest rooms, and creating room status reports twice a day. - Responsible for maintaining equipment, handling Lost and Found issues, monitoring completed tasks, and ensuring sufficient inventory. - Responsible for decorating and creating impressive rooms, developing business plans, planning purchases and maintenance, and coordinating with other departments to complete work effectively, and cooperating with the front desk to resolve customer complaints immediately.

Manager of the Year

12/2019

Being awarded Manager of the Year

Nguyễn Thị Xuân Đào - Deputy General Manager

Majestic Hotel

ntx.dao14@gmail.com - 0909483378