 Exceptional written and verbal communication skills  Managing complaints and resolving issues in a proactive manner  Willingness to learn  Multi-tasking skills  Active, punctual, helpful and friendly I desire to work in a well-developed hotel/resort in order to have a professional working environment and to gain more valuable experiences. I always try my best to achieve high results and get promotions in my career.

EDUCATION 2007 to 2011 UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES • Bachelor of Arts (Specializing in French Linguistics and Literature), rank: Good • Achievement of certificate in Computing: Very Good October 2010 to April 2014 INSTITUTION OF ECONIMIC AND FINANCIAL SEARCH - UNIVERSITY OF ECONOMICS OF HO CHI MINH CITY • Certificate of Special Secretarial Training and Office Administration TOEIC certificate, score: 535

• Interpersonal skill: liaising with clients, dealing with suppliers • Management skill: good organization and time management skills • Language skills: fluent in spoken and written English and French - English (TOEIC, score: 535) - French (Bachelor of Arts, specializing in French Linguistics and Literature, rank: Good) • Computer skills: Word, Excel and PowerPoint, Outlook and usage of Internet

JOB EXPERIENCE VIETSPACE TRAVEL CO., LTD. TOUR OPERATOR EXECUTIVE – French Department August 2011 to November 2015 • Develop of tour programs • Responsible for customer satisfaction, problems and other related issues • Responsible for business development, business plan, project works • Product evaluation and costing • Co-ordinate with travel suppliers such as hotels, tour operators, and travel agencies • Assist in targeting new destinations and identifying potential travel, hotels and related suppliers. (For your reference: Mr. Trần Sơn. Position: General Manager)