Executive Housekeeper tại Centara Mirage Resort Mui Ne

7/2021 → 1/2023 (1 năm 6 tháng)

Phan Thiet, Binh Thuan

Front Office Manager - Pre opening tại Centara Mirage Resort Mui Ne - 984 Room Keys

12/2020 → 7/2021 (7 tháng)

Mui Ne, Phan Thiet City, Binh Thuan Province

Front Office Manager - Pre opening tại Duyen Ha Resort Cam Ranh - 609 Rooms Key

8/2016 → 8/2017 (1 năm )

Bai Dai, Cam Ranh, Khanh Hoa

• Set up the operation according to 5-star resort standard. • Create the Department’s P&P. • Build up the Department’s manning guide. • Trains, cross – trains and retrains all front office personnel. • Participates in the selection of front office personnel. • Evaluates the job performance if each of front office • Works within allocated budget for the front office. • Conducts regularly scheduled meeting of front office personnel. • Monitor high balance guest and take appropriate action. • Ensures implementation of all hotel policies and house rules. • Monitor all V.I.P’s special guests and requests. • Review daily front office work and reports generated by Night Audit. • Review Front office log book and Guest feedback forms on a daily basis

Front Office Manager tại Sol Beach House Phu Quoc - 284 Rooms

8/2017 → 8/2018 (1 năm )

Phu Quoc, Kien Giang, Vietnam

• Make sure that all Front Office team members follow the Hotel procedure • Maintain all procedures and adheres to them within the Grand Melia guidelines, in particular with emphasis on hotel credit policy. • Approve upgrade and special amenities • Conduct comprehensive monthly departmental meeting to include a review of procedures and events which warrants special handling and detailed information • Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implement to meet needs • Monitor front office personnel to ensure guest receive prompt, cordial attention and personal recognition. • Provides input for probation and performance appraisal discussion in line with company guidelines.

Front Office Manager - Pre opening tại Best Western Premier Sonasea Phu Quoc - 510 Room keys

8/2018 → 8/2019 (1 năm )

Phú Quốc, Phu Quoc, Kien Giang, Vietnam

• Select, hire and train team member to meet the property required standards of service and hospitality. • Responsible for setting the department training such as Job descriptions, SOP and a comprehensive training program as a guideline for the department operations. • Do a daily inspection and control to all Front Office sections, ensure that Front Office team member perform their daily duties according to required standard. • Authorize the acceptance of cash advances, rebate, paid out and refunds on the basis of established procedures. • Establish, implement and monitor all Personnel Development Programs. • To develop and maintain close business contact with in house guest and to provide personalized service whenever possible. • Maintain a close and supportive relationship with all other departments. • To hold effective and constructive monthly department meeting. • Be familiar with all Accounting Standards and Procedures. • Greets all VIP and repeat guests. • To prepare the departmental budget and effectively control all department costs as per the budget. • Evaluate the team member performance and recommend promotions or demotion of assigned Personnel.