Nguyễn Duy Anh
Hospiality - Sales
My name is Nguyễn Duy Anh, my main field of work is hospitality and sales. I possess the ability to work independently as well as working as a team and can perform under pressure. I want to succeed in a challenging environment that will provide me with advancement opportunities. I prefer to work in a friendly and well-organized environment. My goal is to perfect all the essential task and improving myself through hard work. I'm willing to learn and try out new things.
Thông tin cá nhân
Họ và tên
Nguyễn Duy Anh
Giới tính
Nam
Ngày sinh
15/07/1996
Địa chỉ
TP.Thủ Đức
Cập nhật
01/05/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
-Mong muốn có một môi trường làm việc năng động, team work, fair play. -Được sự công nhận về công sức và thành quả lao động
Kỹ năng
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Tin học văn phòng 60%
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Quản lý 60%
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Kỹ năng bán hàng, phục vụ khách hàng 60%
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Training and Development 60%
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Tổ chức công việc 60%
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Sales 60%
Học vấn - Chuyên môn
Đại Học Công Nghệ
Ngôn Ngữ Anh - Đại học - 2015 - 2017
Kinh nghiệm làm việc
Front Office Agent - Supervisor tại Liberty Central Saigon Centre Hotel
Hồ Chí Minh - 6/2019 - 6/2022
-Work with Smile PMS. -Check in-check out for guests. -Supervise front desk staff, including receptionists, concierge. This involves scheduling, training, and performance management. -Ensuring that guests or visitors receive excellent customer service. -Conduct training sessions for new front desk staff. -Responsible for ensuring that the front desk operates efficiently and meets quality standards set by the organization. -Ensure that safety and security protocols are followed, including monitoring the lobby area, handling emergency situations, and enforcing security procedures. -Create reservations, assist the customers with their online bookings. -Work in night shifts, ensuring security and handling late night requests. -Work with the sales department, arranging rooms for guest. -Making payment for the customers, make sure the guests are satisfied with our services. -Handling online transactions, create invoices and send it to the customers under their requests.
Ecommerce Executive tại Công ty TNHH Aharooms Internet
Hồ Chí Minh - 9/2022 - 3/2023
-Register for sale (open an account) on OTAs: Upload property descriptions, information on all of the property's services, photos of the property,... -Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed.
Ecommerce Supervisor tại Công ty TNHH Aharooms Internet
Hồ Chí Minh - 4/2023 - 10/2023
-Register for sale (open an account) on OTAs: Upload property descriptions, information on all of the property's services, photos of the property,... -Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Contact with hotel partners to sell other services of the property online. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed. -Supervise and training new employees, report directly to CEO. -Establish weekly team meetings, raising questions and handle other's problems. -Make Monthly reports and Revenue reports for the hotel partners.
Ecommerce Manager tại Công ty TNHH Aharooms Internet
Hồ Chí Minh - 11/2023 - 3/2024
-Set up rate structure, specific promotions and campaigns for each OTA appropriately to be able to compete with competitors in the same area. -Check for reviews and respond to customer inquiries. -Check ranking, pricing and important indicators of OTA regularly to offer timely solutions when there are problems. -Contact with hotel partners to sell other services of the property online. -Regularly check for information and prices displayed on the live site, if something is incorrect, notify the support team of each OTA channel if there is a problem that can't be fixed. -Supervise and training new employees, report directly to CEO. -Search for suitable candidates on recruitment sites. -Interview potential candidates, making a good hiring decision. -Establish weekly team meetings, raising questions and handle other's problems. -Introduce new procedure and update existing procedure in accordance with the business situation. -Go on business trip to establish connections with hotel's owner, advertise our products and looking for potential partners. -Make Monthly reports and Revenue reports for the hotel partners.
Thông tin tham khảo
Ms.Linh
CEO - Công ty TNHH Aharooms Internet
ota@aharooms.com