To contribute to the organization's success through the use of exceptional customer service, managerial, and people skills.

* Hanoi Culture University graduated - 1991 * Training Development Program (EU Project) * Vietnam Tourist Certification Board (VCTB- EU Project) * Pro-active leadership (Over sea) * Success over Stress (Hilton University online) * Finding Your Life Balance (Hilton University online) * Building a high-performance team (Hilton University online) * Handling conflict with other (Hilton University online) * Leadership skill for woman (Hilton University online) * Team work & emotional intelligence (Hilton University online) * Success over the stress (Hilton University online) * Working with aggressive people (Hilton University online) * Professional assertiveness (Hilton University online)… * Cross exposure at Osaka Japan * Time management * Management awareness programmed

GENERAL SKILLS * Solid managerial and administrative experience * Exceptional flexibility and adaptability. * Dedication and drive as a hard-working individual. * Superlative communication and team-building skills. * Ability to manage multiple tasks in a pressured environment. * Excellent communication and presentation skills * Quickly adapt to new environment * Competent in Microsoft Word, Excel, Power Point * Fluent in English and Mandarin MANAGERIAL AND SUPERVISORY SKILLS * Proved abilities in scheduling and supervising staff

* August 2010- Now: Crowne Plaza West Hanoi, Food