PHAM DINH HOANG VU

- Responsible for Corporate and Travel Agent Room Sales for the hotel. - Clear understanding of the hotels business strategies then set goals and to determine action plans to those goals. - Update action plans and financial objectives quarterly.- Identify new markets and business opportunities and increase sales. - Represent Hotels in variousevents and exhibition. - Implements all sales action plansrelated to my market areas as outlined in the marketing plan. - Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. - Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. -Provide the highest quality of service to the customer at all times. - Participates in sales calls with members of sales team to acquire new business and/or close on business. - Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). - Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. - Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. - Accompany sales team on sales calls to potential clients to assist indevelopment of the -account and to access the effectiveness and sales skills of the sales person. - Assess additionaltraining needs based on data gathered and interaction with sales team from property visits. - Attending all department and hotel meetings as necessary.- Targeting key accounts potential for the company. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAMtrips, trade shows, etc. - Develops relationships withincommunity to strengthen and expand customer base for sales opportunities. - Manages and develops relationships with key internal and external stakeholders.- Acquiring and developing new business accounts and preparing sales proposals forclients. - Closely following up on all business leads within a 24 hour response time line to clients.

1. To undertake front of house duties, including meeting,greeting and attending to the needs of guests, to ensure asuperb customer service experience. 2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. 3. To deal with guest requests to ensure a comfortable and pleasant stay. 4. To assist in dealing with customer complaints in aneffective and courteous manner, providing or seeking solutions as quickly as possible. 5. To be responsible for accurate and efficient accounts and guest billing processes. 6. To assist in keeping the hotel reception area clean and tidy at all times. 7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. 8. To administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately. 9. To ensure that all reservations and cancellations are processed efficiently. 10. To keep up to date with room prices and special offers to provide accurate information to guests. 11. To report any maintenance, breakage or cleanliness problems to the relevant manager. 12. To administer the general petty cash system and float in an accurate manner. 13. To undertake all training as required (eg, first aid, health and safety, customer service). 14. To adhere to all fire safety test procedures. To assist in the evacuation process in the event of fire. 15. To undertake any other ad-hoc duties relevant to the post as andwhen required.

FLOWER HOTEL DA NANG 3 START Front Office Manager+ Sales TA/ OTAs - Lead and manage frontline staff in front desk, resevations and call operators Ensure staffing is maintainted at appropriate level to match business demands. - Trains, cross- trains and retrains all front office staffs - Manage day- to- day operations and assignments of the front office staff, schedule, plan, and assign work. Develop and commuincate departmental strategies and goals.Communicate and enforce policies and produres. - Maintains working relationship and communicates with all departments. - Checks cashiers in and out and verifies banks and deposits at the end of each shift. Report to: General Manager. -Manage online booking pages, website, fanpage, incoming calls to build promotions, maximize sales revenue. - Update market trends and competitors to adjust effective sales strategies. - Promotional ideas, program of activities, hotel events. - Consulting and selling services in the hotel, answering questions, information for guests staying at the hotel

- Responsible for Corporate and Travel Agent Room Sales for the hotel. - Clear understanding of the hotels business strategies then set goals and to determine action plans to those goals. - Update action plans and financial objectives quarterly.- Identify new markets and business opportunities and increase sales. - Represent Hotels in variousevents and exhibition. - Implements all sales action plansrelated to my market areas as outlined in the marketing plan. - Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. - Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. -Provide the highest quality of service to the customer at all times. - Participates in sales calls with members of sales team to acquire new business and/or close on business. - Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). - Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. - Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. - Accompany sales team on sales calls to potential clients to assist indevelopment of the -account and to access the effectiveness and sales skills of the sales person. - Assess additionaltraining needs based on data gathered and interaction with sales team from property visits. - Attending all department and hotel meetings as necessary.- Targeting key accounts potential for the company. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAMtrips, trade shows, etc. - Develops relationships withincommunity to strengthen and expand customer base for sales opportunities. - Manages and develops relationships with key internal and external stakeholders.- Acquiring and developing new business accounts and preparing sales proposals forclients. - Closely following up on all business leads within a 24 hour response time line to clients.

gm@thewingshotel.vn - 0988230757

flowerhoteldanang@gmail.com - 0903480162

info@grandjeephoteldanang.com - 0905821020