Cashier

• Hạn nộp: 18/08/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Your first duty is to serve all guests with the same Mekong Merchant standards at any time. You must have a professional working behavior at all times and be part of the fun yet professional team at Mekong Merchant. Any problems during your working time must be reported directly to the Manager or AM or supervisor. You must possess a thorough knowledge of all food and beverage menus. It is important to always work as a team with all staff at all times. Always respect Mekong Merchant rules and your superiors and all members of staff at all times. You will receive a copy of The Deck Group rules. Please learn them and always follow them. Your meal must be taken at the correct times and in the proper place. Must have a good understanding of English and be able to communicate very well orally over the phone. The cashier’s duty is to be responsible for all money coming in and the invoices to customers You are also responsible for answering the telephone and dealing with all customer queries or passing to the relevant person. WHAT TO DO ON ARRIVAL • Park your bike in the landlord’s garden and report immediately to the security guard. • Arrive on time. If you are delayed please inform the supervisor or AM ASAP. If you are sick or not able to come to work, please inform the supervisor or AM ASAP. The earlier you alert the management team the better and we can arrange someone to cover your work. • Lock all your belongings in your locker. No personal belongings may be brought into the venue. This includes all food, telephone and money. • Sign in and say hello to all the team. Report immediately to the supervisor. SETTING UP Make sure you have enough small change for cash float. If not tell the supervisor you are going to the bank to get the exact required small change. Make sure you have enough paper for printer. Set up your till and make sure the POS system is running properly. Check you have enough bill holders and they are all clean. Make sure the CUSTOMER COMMENT book is on the cashier desk and if you hear a complaint ask the waiter to write in the book. BOOKINGS ON SHIFT You are responsible for answering the phone and taking bookings. Regular bookings Make sure to take correct all the correct booking details: name, telephone number, date, time, number of guest, special request and suggest a table. Add the booking to the restaurant Plan. Event enquiries For event enquiries, take all relevant details and fill in form, and pass on to the AM or GM. DURING SERVICE Your role is to provide the check, take the money, and give the change. You must be aware of all open tables, and make sure that when a guest leaves, they have paid their bill. Make sure every item sold is keyed in and all bills are correct before printing out. If you see any suspicious bill please talk to a manager immediately. Bill Give the bill in the bill holder to the waiter who asked you the check. Make sure the bill is correct, Happy Hour, discount, all items key in… Change When you receive the money from a customer, check if there is any change to give to the customer. Return the change to the customer n less than 3 minutes after receiving their money. Any problems report to AM immediately. Guest leaving the outlet When you see a guest leaving the outlet, check with the waiter that they have paid their bill. GUEST PROBLEMS If you have a problem with a guest payment, call the AM or Manager immediately who will come and sort out the problem. All customer complaints must be recorded in the Customer Complaint Book. CLOSING UP/END OF SHIFT Check cash Count the money with the supervisor. Put in an envelope and counter sign with supervisor. Put envelop and report in the office safe. Make the cash float for the next day. Complete the income report and email to CFO, Manager, Anna, Lawson Report to the supervisor any damaged goods, including equipment and other items used during service. OTHER DUTIES Attend 5 minute daily meeting with floor staff at start of shift.

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provide more at interview meeting.

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Tiếng Anh, Có kính nghiệm làm thu ngân hay phục vụ là một lợi thế.

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