Nhân Viên Phục Vụ Hành Lý - BELLMAN

JOB DESCRIPTION

JOB TITLE : BELLMAN

DEPARTMENT : Front Office

REPORTS TO : concierge Captain - DM - FOM

DUTIES AND RESPONSIBILITIES:

1. To be well present, neat and tidy, wearing uniform conform to standard said in staff Handbook.

2. To read log book when beginning the shift and effectively communicate with next shift through the correct usage of the log book.

3. To maintain the image of PARKROYAL Saigon: be polite, friendly, helpful, enthusiastic, on time…

4. Responsible for the correct handling, collection, delivery, storage of guest luggage.

5. To escort the guest to their room and help them with their luggage, to instruct the guest on all room facilities. Ex: minibar, elsafe, TV, phone…

6. To follow carefully all records of fax, emails, message / parcel / fax / delivery procedure.

7. Responsible for the prompt location of the guest through the bell board.

8. To ensure that public areas always kept clean: Lobby, Concierge, tables and chairs in Lobby area.

9. To ensure working equipment (trolley….) are operational.

10. To be fully conversant about all the hotel facilities, the services, all types of rooms.

11. To actively promote the hotel transportation service first. Then if guest refuse and ask for taxi, to organize taxi for guest.

12. To help guest with communication with taxi driver.

13. To ensure there is always at least one staff at main door to greet & welcome guest.

14. To watch carefully on luggage of guest when there is group check out.

15. To assist security with the maintaining of correct conduct within the hotel.

16. To report immediately any potential health, safety or security hazards to immediate supervisor on duty or to Security.

17. To ensure all guests are greeted and welcome in the most professional way and all guest requirements are met efficiently.

18. To check and ensure newspaper distribution list is made properly.

19. To check and ensure the flags are hoisted and in good condition.

20. To check and ensure the guest list & event to be updated.

21. To check arrival list daily and flight schedule for sending Driver to airport to welcome expected guests who have reservation with PARKROYAL Saigon.

22. To be responsible for updating any change in flight schedule, time of airport sendoff request as well as Shuttle bus booking schedule for Driver well preparation

23. To be familiar with tourist attractions, entertainment areas, hotel happenings in order to answer and assist guests effectively.

24. To ensure all luggage are tagged properly and put neatly into the baggage room.

25. To ensure all guests requirement are met efficiently and always with smile.

26. To attend all meetings and training seminars as required by the Department.

27. To ensure the fire drill procedure of Concierge dept is correctly implemented. In case of fire, to act as Fire officer for firefighting or evacuation of staff, guest, document, assets.

Many interesting benefits are waiting for you.

Language skills according to the hotel needs