Order taker (Nhân viên văn phòng Buồng)

1. Answer all telephone calls promptly in a courteously manner and follow-up on any guest request pertaining to our service provision.

2. Raise the appropriate maintenance request to address defects for repair and general maintenance.

3. File all staff records, such as annual leaves, sick leave, absenteeism and record monthly timesheet (attendances) if required.

4. Pass all requests to Rooms, Public Area, and Laundry attendants to provide timely services for both internal and external customers.

5. Provide all the necessary documentations and records of guestroom supplies and approved requisitions.

6. Update daily records and submit scheduled reports required by the Executive Housekeeper.

7. Keep records of Tract It (the logbook on “Lost & Found” articles) in the Opera. List all the items immediately when received attached slip, and put in “lost & found” cabinets, valuable items, such as jewelry, watches, cameras, money, etc. in the safe.

8. Update the room status for occupancy or maintenance purposes.

9. Print all housekeeping related reports and traces from the Opera System.

10. Perform other related duties as assigned by Executive Housekeeper.

• Full insurance package according to labour law & 24/7 insurance

• 02 months of probation with 100 % salary and service charge

• Bonus for Public holidays and 13th month salary

• Duty meal & uniform provided by Hotel

• Review salary once a year/ review performance for career path development

• Staff giving birth allowance/ Marriage allowance/ Funeral allowance

• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check

• Training opportunities

• 8 hours per day

• Free motorbike parking

1. At least one year experience in a similar role in high volume five-star hotels or upscale hotels.

2. Diploma in Hotel Management, Business Administration or Bachelor’s degree in a related field preferred.

3. Extensive knowledge of room and bathroom amenities.

4. Good command of English and Vietnamese.

5. Excellent telephone skills.

6. Good computer skills, familiarity with the Opera system preferred.

7. Ability to work shifts and under pressure.

8. Passion for service excellence.

02438315000 máy lẻ 3040