Quality & Continuous Improvement Officer/ Nhân Viên Kiểm Soát Chất Lượng
- Hạn nộp: 30/04/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Phú Quốc - Kiên Giang
Giờ hành chính
Hành chính, nhân sự
Nhân viên
01/04/2024 11:43
Mô tả công việc
· Retrieve, analyse and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
· Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminate; interact closely with the training department and the departmental trainers
· At the close of the process ensuring that all Quality projects initiated in the hotel continue and are regularly monitored.
· Follow up on focus groups during process development with the areas concerned and also with areas that have completed Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
· Prepare the periodical reports to QCI Manager, reporting on the status of each project and achievements made, together with areas of concern.
· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
· Coordinate any necessary training for the implementation of processes with the relevant Departments under the guidance of L&D cum QCI Manager.
· Assist L&D cum QCI Manager with training sessions and activities in building the company’s learning culture.
· Support L&D Team to have proper Hotel & Departmental onboarding, Training planning and Management up to the standards of IHG, InterContinental Hotels & Resorts.
· Support L&D Team in managing IHG Academy program
. Other tasks as requested from manager
Quyền lợi được hưởng
• Competitive salary
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal, and transportation are provided by the resort
• Gym room
Yêu cầu công việc
Required Skills: Strong background in Operations, noticeably Guest Services/FO Field
· Proficient in the use of Microsoft Office
· Analysis skills
· Good communications and writing skills
· Tasks and Project Management
· Photo/video editing, designing skills (preferred)
Qualifications
· Diploma in Tourism & Hospitality, Business Administration, or equivalent.
Experience
· 1 years of hospitality experience, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
Certificate related applied position
Phone: 02973 97 8888/0919 290 709 (Human Resources/Phòng Nhân Sự)
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- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
- Phòng Nhân Sự - Recruitment Manager