Supervisor, Reservation Services
- Hạn nộp: 22/03/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
10
Huyện Duy Xuyên - Quảng Nam
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
23/01/2024 15:15
Mô tả công việc
• To contribute to the efficient and flawless day-to-day operation of the reservation sales office.
• Support management and departmental directions and work to achieve incremental sales.
• Assists reservation manager to implement processes and procedures to enhance both tools for increasing revenues and quality of the reservation process.
• Assist to manage the reservation sales team to meet department goals relating to company operating profits, guest satisfaction, up-selling targets as directed by the director of marketing.
Duties may include but are not limited to:
• To have a comprehensive and in-depth knowledge of the cluster hotels' products, including room types, rates, relative features and facilities, food and beverage outlets/promotions.• Keep up to date and communicate hotel marketing directions and promotions.
• Be fully aware at all times of the selling strategy, rates, and booking status of the hotels and ensure timely and accurate communication of this to all concerned departments.
• Attend daily briefing in the absence of the reservation manager.
• Ensure correct and consistent workflow in the reservation office and be actively involved in ensuring quality controls with both external and internal clients.
• Have good level of expertise and understanding of inventory management.
• To be able to read and understand all reservation reports and forecasts.
• Be fully aware of and adhere to all the hotels safety and security policies.
• Attend and initiate training sessions and meetings as required.
• Perform any reasonable task as requested by management.
• Assist with the reduction of abandoned call ratios of incoming call volumes.
• Help managing incentive programs initiated, promote up-selling effort in the department, and be coach and counselor for up selling techniques.
• Able to manage inventory restrictions when required.
• Have daily communications with director of sales and director of marketing and advice when room inventory is low so that restrictions or rooms authorize is amended.
• Continually monitor the room inventory status of the hotel.
• Assist in implementing training programs for reservation sales agents.
• Be actively involved working towards achieving goals and encourage total team effort to meet targets.
• Assist reservation manager, director of sales, director of marketing to conduct competition / shop surveys on a regular basis in order to keep abreast of competition pricing / package special corporate.
• Keep abreast of any up and coming events which may affect occupancy.
• Work towards achieving goals and encourage total team effort to meet targets.
• Communicates clearly and professionally both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered.
• Participate in monthly department meeting.
• Manage travel agency commissions.
• Work closely with sales and event management on the maintenance of group blocks.
• Work closely with front office manager on a same day strategy, when the hotel faces a potential sell out.
• Help identify and resolve any operational/systems problems and challenges in order to ensure effective workflow in the reservation sales office.
Quyền lợi được hưởng
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big scale project in central Vietnam
- Career Development Opportunity
Yêu cầu công việc
• At least Bachelor degree in any field
• At least 2 years experiences in reservation sales agent or front desk agent
• Strong in inter-personality and leadership skill
• Proficiency in English, Chinese or Korean communication
• Strong in driving results
• Well-groomed, self-initiator & self-motivated, outgoing, pleasant looking and goal- oriented- achiever.
• Ability to work independently, teamwork spirit, self-motivated, enthusiastic.
• Organizing, planning and prioritizing skills.
• Good customer service skills, outgoing & friendly.
• Hardworking, honest and accurate-good work ethics, teamwork.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
- http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.
Thông tin liên hệ
- Nhân sự - Nhân sự