Director of Rooms (Local)

1. Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Monitors and promotes room rates, specials, and promotions at the residence.

2. Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

3. Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

4. Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Interacts with guests to obtain feedback on product quality and service levels.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Ensures that employees understand expectations and parameters for Room duties.

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

5. Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams, and assists with their growth and development plans.

- 2 months of probation with full salary & service charge / Hưởng 100% lương cơ bản và phí dịch vụ trong 2 tháng thử việc.

- International working environment and friendly teammates/Môi trường làm việc chuyên nghiệp và đồng nghiệp thân thiện

- Team building activities/Tham gia các hoạt động vui chơi giải trí, nghỉ dưỡng cho nhân viên và các câu lạc bộ (Cầu lông, bóng đá, tennis...) do Ban thể thao văn hóa tổ chứcAnnual Summer Outing/Nghỉ mát hàng năm

- Annual health checkup / Khám sức khỏe định kỳ

- Accident insurance 24/24/Bảo hiểm tai nạn 24/24

- Uniform and duty meal is provided by Hotel /Khách sạn cung cấp đồng phục dịch vụ là ủi và bữa ăn giữa ca

Và các phúc lợi khác theo quy định của Công ty

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

02438315000 máy lẻ 3040