Assistant Front Office Manager (Applied to Vietnamese candidates only)

Guest Experience

• Lead by example in terms of presentation, attitude, equity and professionalism.

• Strong & effective communication with all other departments.

• Permanent contact with the FOM to report any guest comments/feedback, or problems and to ensure a good co-ordination and quick communication on both sides.

• On the floor/lobby to co-ordinate the overall lobby movement, dynamic with guest interaction/engagement.

• Oversee and supervise guest arrivals and departures.

• Monitor the Front Office members to ensure all guests receive prompt and personalized guest services/experiences/recognition

• Maintain close relationship with Housekeeping, Engineering and F&B.

• Welcome guests and foster guest loyalty through personal relationships and friendly and welcomed manner.

• Develop high quality relationships with guests throughout stay.

• A creative and problem-solving person to handle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

Profit Optimization

• Maximize the revenue by actively upselling transportation and rooms.

• Expenses are in line with the budget.

People & Administration

• Complete knowledge of the company – policies and LSOPs, rules and regulations, facilities, services.

• All HR related procedures are followed in a timely manner.

• Ensure effective utilization and productivity of all colleagues though roster planning, hiring, scheduling and adhering to budget and KPIs

• Produce and maintain accurate reports and incidents which may be of concern to the management and/or which may require further attentions.

• Ensure the full motivation of the team and create a nice atmosphere of work.

• Act as departmental trainer, evaluate and plan trainings ensuring all crucial knowledges and standards are being trained and refresh regularly.

• To help staffs improve their skills and provides support for career development by identifying potential members.

• Evaluate and consult Front Office members on job performance and career development and do appraisal on probational/yearly basis.

• Ensure all Front Office members are well presented and punctual.

Company’s Policies & Procedures

• Follow all company policies and procedures, rules and regulations, facilities and services.

• Report accidents, injuries, and unsafe work conditions to manager.

• Protect the privacy and security of guests, fellow colleagues and the company’s confidential information and assets.

- Attractive salary

- Professional and friendly working environment

- Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance

- Uniform + staff meals + accommodation (shared room) are provided for non-local candidate

Prerequisites:

- Must be able to communicate in English (writing and speaking) and other languages are advantages. 

- Broad understanding of FO Operation management procedures and target orientated individual with the ability to work to set deadlines. 

- Great attention to detail, talent in guest relations management and is motivated to go the extra mile.

Education:

- Graduates hospitality degree and/or diploma in hotel or another related field.

Experience:

- Previous experience in similar Job role or three to five years middle management experience in large up-scale hotel/resort

- Experience in Hotel management software

- Excellent oral communication skills required

- Positive interpersonal skills required