Quản lý Đào tạo & Phát triển/Learning & Development Manager

Position summary statement:

Enhance luxury customer satisfaction through the appropriate training and development plans for hotel staff.

Primary Responsibilities:

Administration

• Conducts an annual training needs analysis

•Incorporates the hotel’s training plan within the Business Plan of the hotel

• Coordinates with the department managers to help identify training opportunities for employees

• Identify internal and external training resources and optimizes the budget

• Incorporates customer information as part of the strategy

• Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit

• Financial and Revenue Responsibilities

• Maintain training calendar

• Manage the training budget

• Produce reports as needed

• Measure the effectiveness of training

• Learning & Development

• Networking within the PPHG training community

• Has their own development plan to keep their training knowledge and skills current

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Treat customers and colleagues from all cultural groups with respect and sensitivity.

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles

•Platform and facilitation skills•Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)

•Conduct training workshops to support quality standards

• Work with departments to ensure on job training activities are successful implemented and applied effectively to workplace

•Maximize learning by providing a creative and efficient environment in the delivery of training sessions

•Share responsibilities for the integration and orientation process of new hires

•Assists with the implementation of new policies, procedures, and standards

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

• Professional working environment with attractive remuneration and insurance package
• Receive full salary during probationary period
• Upto 3.5 months year-end bonus depending on self-performance and hotel business results
• Meals, uniform and laundry is provided by hotel
• Qualified hotel doctor to take care of your health and always available to give you medical advice
• Opportunity to join international training and development programs
• Chance to work with a great team of people and career growth in the international luxury hotel brand
• Special food and beverage discount at hotel
• Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members
• Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance
• Annual health check-up, summer vacation and many outing activities.

• Strong experience in Training/Learning & Development and understanding of other aspects in the HR Department
• Enthusiastic, strong interpersonal and communication skills
• Fluent English skills