Duty Manager ( Quản lý trực ca- Lễ tân)

Position Summary:

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals

Responsibilities:

Guest Service Operation

1. Conduct daily briefings and ensure that all pertinent information is well received by team members

2. Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered, and department standards are met

3. Review, analyse and suggest improvement of workflow and standards at the Guest Service

4. Communicate with Residence Manager/Guest Service Manager on all matters regarding guest services & hotel operations

5. Greets the VIP guests.

6. As directed by the Guest Service Manager, performs special services for VIP Guests.

7. Prepares and checks for VIP’s arrival and escorts guests to rooms.

8. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

9. Ensure documentation of all guests related issues using the e-logbook

10. Supervise shift handover procedures

11. Coordinate and communicate with other departments as required regarding general administration and operations issues

12. Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

13. Assist GSO/GSS in greeting, rooming, and sending off guests

14. Inspect front of house and back of house regularly for cleanliness and orderliness

15. Ensure that front line staff complies with marketing techniques and maximizes sales

16. Check billing instructions, monitor guest credit and act upon any discrepancies

17. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

18. Ensure driveways are manned always and run efficiently

19. Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.

20. Handle and manage property emergencies.

21. Conduct Night Audit Process for the property

Team Management

1. Provide department orientation and training of the property service standards, procedures and programs

2. Constantly monitor team members’ appearance, attitude and degree of professionalism

3. Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

1. Maintain complete knowledge of all outlets and property services/features

2. Be fully conversant with the property fire & life safety/emergency procedures

3. Attend all briefings, meetings and trainings as assigned by management

4. Maintain a high standard of personal appearance and hygiene at all times

5. Perform other reasonable duties assigned by the Management of the Hotel

6. MOD & sending MOD report to the management team daily

- Mức lương thỏa thuận theo năng lực của ứng viên khi phỏng vấn.

- Tham gia BHXH, BHYT theo Luật lao động, luật Bảo hiểm hiện hành.

- Được công ty tham gia gói bảo hiểm sức khỏe của Bảo Việt 24/7

- Thưởng tháng lương 13, thưởng doanh thu.

- Thưởng phí phục vụ ngay trong thời gian thử việc

- Chế độ thưởng các ngày lễ, tết.

- Giải thưởng nhân viên xuất sắc quý. Thưởng nhân viên thâm niên

- Trợ cấp tiền nhà đối với nhân viên ở xa.

- Bữa ăn ca

- Được tham quan du lịch và tham gia các chuyến tập huấn hàng năm theo chính sách của tập đoàn.

- Được làm việc tại môi trường chuyên nghiệp do tập đoàn Ascott - tập đoàn quốc tế quản lý duy nhất tại Hạ Long. Cơ hội phát triển nghề nghiệp theo các chương trình đào tạo của tập đoàn.

Experience:

-At least 1-2 year experienced at similar position.

Competencies:

- Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty executive to have. It's important for duty executives to be flexible as they may be required to work varied shifts, including early mornings, late evenings, weekends and public holidays.

- Knowledge of Microsoft Office, PowerPoint, MS Team& other software& App. Good coordination skills, meticulous, organized, neat and diligent.

- Able to converse well in English.