Guest Relations Manager

- Supervise Front office operations during assigned shift including:

o Update and Maintenance of guest ‘s profile

o Review daily arrival guest and arrange In room check in guest

o Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time

o Communicates, Coordinates and coordinates with other departments as required. Ie Front Desk, Concierge, and Bell desk

o Check the Daily Function and assign Guest Relations accordingly

o Prepare Weekly VIP arrival and noted any high paying guest amenity

o Follow up and resolve Guest’s trace

o Efficient check in and checkout process

- Supervise Club Lounge

o Efficient Check in and Check out at the Club Lounge

o Supervise and control Cash Flow

o Order and control stocks in the Club lounge

o Be responsible for all the changes of set up and report immediately

o Instructing staff in cash security procedures

o Prepare monthly reports

o Supervise and train the new comer

o To attend to guest’s complaints promptly, efficiently and to report to the Guest Relations Executives or Manager for service recovery and follow up.

o To familiar with the habits of regular and long staying guests and anticipate their requirements

- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.

1. Competitive salary and service charge.
   
2. Bonus on holidays (New Year, Tet, Independence Day, ...)
3. Social Security as per Labor Code.
4. Duty meal and uniform provided.
5. Annual Health Check.
6. Team building and Colleague Events as per IHG's activities.
7. Special Service Discount to all colleagues.

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1. Mức lương cạnh tranh và phí dịch vụ hàng tháng.
2. Thưởng các ngày Lễ (Tết, Lễ, Tết Độc Lập,...)
3. Bảo hiểm xã hội theo Bộ luật lao động.
4. Cung cấp bữa ăn ca làm việc và đồng phục.
5. Kiểm tra sức khoẻ hàng năm.
6. Team building và Sự kiện đồng nghiệp theo hoạt động của IHG.
7. Giảm giá dịch vụ đặc biệt cho tất cả các đồng nghiệp.

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Working knowledge of local area networks and Microsoft Windows

- Good writing skills