Assistant Executive Club Lounge Manager
- Hạn nộp: 31/01/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hải Châu - Đà Nẵng
Làm theo ca
Tiền sảnh
Trợ lý, thư ký
07/01/2024 10:00
Mô tả công việc
- Support Management of Executive Club Lounge team.
- Ensuring Exceptional Customer Service.
- Constantly seek to improve business results with new procedures, methods and policies and make recommendations to the Front Office Manager/Duty Managers.
- Handle complaints and take necessary action to ensure guests satisfaction.
- Improve service by communicating and assist individuals to understand guest needs, provide guidance, feedback and individual coaching when needed.
- Interact with guests to obtain feedback on product quality and service levels.
- Job details will be discussed upon interview.
Quyền lợi được hưởng
* 40 working hours/week, Lunch allowances
* Annual leaves up to 14 days, Paid birthday leave
* Accident insurance, Health care coverage in accordance with Hotel policy
* Dynamic, professional, and open-minded working environment
Yêu cầu công việc
EDUCATION/EXPERIENCE
• Bachelor degree
• 3 years experience in a supervisory role in Guest Services, Front Desk, Housekeeping, or other area of operation within the Rooms Division
• 2 years experience in a guest facing F&B service role also preferred
REQUIREMENTS
• Ability to work productively with little supervision
• Ability to manage time effectively
• Ability to actively listen to guest requests and employ initiative to resolve each request
• Ability to maintain a professional composure regardless of business level
• Ability to improvise when necessary and make empowered decisions to ensure guest satisfaction
• Must have a professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organize, prioritize, and follow up
• Must be able to take initiative and work productively within any given period of time, unsupervised
• Ability to maintain confidentiality and security of all guest and general hotel information
• Must be a team player, working well with other departments and coworkers
• Ability to work flexible hours, including weekends and evenings
• Should be creative, innovative and strive for continuous improvement
• Ability to prioritize and organize work assignments; delegate work
• Ability to direct performance of staff and follow up with corrective actions when needed
• Ability to motivate staff and maintain a cohesive team
• Ability to determine training needs and provide corresponding training
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment
• Ability to remain calm and courteous with demanding guests and situations
Yêu cầu hồ sơ
Direct submit via Hotel Job
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- Quy mô: 100 - 499
- 17 Quang Trung, Hải Châu I, Hải Châu District, Da Nang, Vietnam
- https://http://www.bayhotelsresorts.com
BAY CAPITAL DANANG HOTEL - Đẳng cấp, sang trong giữa lòng Thành phố Đà Nẵng Tọa lạc tại số 17 Quang Trung (Hải Châu, Đà Nẵng), với chiều cao 31 tầng, khách sạn Bay Capital Da Nang, thương hiệu khách sạn cao cấp nhất của tập đoàn Bay Hotels & Resorts, sẽ mang đến 283 phòng khách được thiết kế tinh tế, 4 nhà hàng và quầy bar với phong cách độc đáo, cơ sở vật chất chuyên nghiệp dành cho sự kiện và hội họp, hồ bơi, Spa và Phòng tập hiện đại. ------------------------ BAY CAPITAL DANANG HOTEL - Luxury in the heart of city Located at 17 Quang Trung (Hai Chau, Da Nang), the 31-storey Bay Capital Danang hotel features 283 luxuriously-appointed guestrooms and suites, 4 F&B outlets with unique concepts, conference rooms, Swimming Pool, a luxury spa and a state-of-the-art Fitness Center
Thông tin liên hệ
- Nhân Sự - HR