Attendant, Food & Beverage

• Clean and tidy the serving equipment.

• Clear and set up tables.

• Maintain stock levels and control monthly inventory.

• Store food, beverages and equipment properly.

• Interact with internal staff and external guests from international countries professionally.

• Keep menus and beverage lists in good condition.

• Know and understand drink lists, menu items, products and services, and upsell alternatives.

• Know and understand all the resort’s facilities and services.

• Rotate among the different sub-departments of the Food & Beverage Division as required.

• Take orders; repeat orders back to guests for clarification and server.

• Deliver high quality products and services to every guest.

• Introduce available beverages and make recommendations.

• Greet guests in a warm, welcoming and courteous manner.

• Address guests’ requests and handle complaints promptly and to their satisfaction.

• Establish a rapport with guests and build good customer relationships.

• Inform management about guests’ comments.

• Interact with department and company team members, management, and contractors. professionally and positively.

• Adhere to the company policies and procedures and comply with the Code of Conduct.

• Remain well-mannered and well-groomed as per department and company standards at all times.

• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.

• Act as a revenue-driven factor and initiatives generator for all F&B services & products provided by the Company.

• Perform any other duties as assigned.

• Professional and multicultural working environment
  
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• Hospitality specific qualifications is an advantage.

• Basic product knowledge of food & beverages.

• Customer service oriented, good communication and interpersonal skills, good salesmanship.

• Well-groomed, excellent hygiene, confident, friendly and polite.

• Team player who responds quickly to demands and thrives in a high-pressure work environment.

• Able to work on shifts and be flexible regarding work schedules according to business demands.

• Must be able to sit or stand for long periods of time while performing duties.

• Must be able to multi-task.

• High School or equivalent working experience

• Ability to communicate in English to deal with guests and internal staff from international countries, knowledge of Cantonese, Mandarin, Japanese or Korean is an advantage.