Giám sát lễ tân/ Front Office Supervisor

• Hạn nộp: 31/12/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

-Ensure Outstanding customer care at all times.
-Maintains a friendly, cheerful and courteous demeanour at all times. 
-Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
-Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 
-Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 
-Supervise daily shift process ensuring all team members adhere to standard operating procedures. 
-Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 
-Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 
-Adhere to company credit limit / floor limit policies. 
-Allocate rooms to expected arrivals after checking the guests preferences and special requests. 
-Build strong relationships and liaise with all other department's especially housekeeping, sales etc. 
-Cross Check all billing instructions are correctly updated 
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 
-Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 
-Performs other duties as assigned, requested or deemed necessary by management. 
-Ensure Front office log book and hotel log book is always updated and actioned upon. 
-Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 
-Participate in hotel committees and task force assignments. 
-Assist all departments in servicing the guests during high volume periods. 
-Takes responsibility in the absence of the Front Office Manager 

-Other duties as assigned by the Front Office Manager

Quyền lợi được hưởng

    -    Dynamic and professional working environment, chance to study and career development
-    Competitive salary
-    English training course provided.
-    Social insurance, Health insurance and Unemployment as per State stipulation
-    Bao viet 24/24 accidence cover

Yêu cầu công việc

-     - At least 1 year experience in front office as supervisory position.
- Good inter¬personality skills and outgoing, friendly.
- Strong in English communication skills and ability of speaking.
- Second foreign language is an advantage.
- General knowledge of the city where hotel is located and its attractions.
- Extensive knowledge of the hotel, its services and facilities.
- Good command of Microsoft Office tools.

 

Yêu cầu hồ sơ

Please send CV via Hotel or email address: hrm a còng diamondseahotel.com

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