Duty Manager (male)
- Hạn nộp: 31/08/2016
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hoàn Kiếm - Hà Nội
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
09/08/2016 13:30
Mô tả công việc
Jobs Description: - Responsible for all activities of the Front Office as well as other hotel activities relating to the operations of the hotel. - Ensure that all Front Office staffs are well groomed throughout the shift. - Ensure that check-ins and check-outs are proceeding smoothly - To ensure guest complaints immediately and initiates corrective actions. It is imperative that all complaints are handled promptly to ensure guest satisfaction and to protect the interest of the hotel. - Maintains a friendly and courteous relationship with all hotel guests. Jobs Requirement: - Performs as per OSM (Operational Standards Manual) Standards, - Proper grooming at all times - To attend all departmental training as required - Provide management with a report and recommendation for actions to avoid repetition of any incident, acci-dent, theft, complaint, etc. - Shows fullest cooperation within the team and other departments. • Have previous experience as a Duty Manager, preferably for a high quality hotel. • Possess strong customer service skills and enjoy interacting with customers • Have a good command of the English language and well presented • A knowledge of Old Quater and the surrounding area would be beneficial (including special events and activities)
Quyền lợi được hưởng
will be discussed during interviewing
Yêu cầu công việc
• Experiences in equivalent position in 4-5* hotels • Fluent in English with strong hospitality skills • Previous experience in handling guest complaints or challenges • Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
Yêu cầu hồ sơ
CV +2 photos
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- Quy mô:
- 136 Hàng Trống, Hang Trong, Hoàn Kiếm, Hanoi, Vietnam
- https://www.apricothotels.com
Apricot Hotel, the only 5 star boutique hotel overlooking the legendary Hoan Kiem Lake, just soft open with featuring 123 elegantly appointed guest rooms and suites, restaurants. We are seeking qualified Vietnamese associates, who wish to develope a career in hospitality, to join our team.
Thông tin liên hệ
- Human Resources Manager