Guest Relation Manager
- Hạn nộp: 14/01/2016
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Bình Thuận
Làm theo ca
Resort/ Khu Du lịch
Kinh doanh & tiếp thị
29/09/2017 08:31
Mô tả công việc
JOB DESCRIPTION Arrange weekly planning for GR staff • Pushing revenue by promoting resort production including but not limited to PDA shop, PDA infrastructures, spa, tours, services • Analyze customer feed back and provide strategic direction to continuously improve overall rating and guest satisfaction • Deal with guest complains and issue, follow up on outstanding matter • Direct, coach and manage GR team to ensure all standards and operating procedures are adhered to. • Prepare and plan training for GR team and FO team • Appraise team performance and produce report • Trace relevant statistics about clientele • A GRO gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Ma'am" or "Senator." • Greet & Overseeing guests upon arrivals and departures • Assist with check-ins / check-outs of clients. Ensure that all check-ins and check-out are handled smoothly without unnecessary delay or discomfort to any guest • Assist guests with airline bookings and reconfirmation's, transportation • Assist all departments in being receptive to the needs of guests • Assist staff with language and cultural behavior • Assist with translations (information: guest directory; menus etc.) as required • Schedule and plan activities including but not limited to excursion, diner, spa booking for guests • Promote, plan and coordinate all promotional activities targeting clients • Plan and coordinate the provision of friendly, efficient services to guests • Coordinate and supervise all activities for guests • Attend recreation activities when necessary • Provide feedback from Guests to Front Office Manager for action • Handling guest complaints and concerns in an efficient and timely manner. • Should possess detailed information about the Resort & city as well as the competition. • Detailed information regarding arrivals and room requirements. • Providing excellent customer service as per resort standards. • Providing information including but not limited to the resort, town’s attractions, activities etc. • Check VIP’s reservations, complete their pre-registration formalities. • Pre-check rooms to all arriving guests. • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. • Co-ordinate with housekeeping for clearing of rooms. • Collect Guest feedback during guest departure along with his likes and dislikes. • Perform basic cashier activities as and when required.
Quyền lợi được hưởng
- Training - Insurance include accident insurance 24/24 - Telephone Allowance - Accommodation
Yêu cầu công việc
Bachelor’s degree of Hotel Management, Business Administration, or related field preferred. - 6 years hotel/ resort management experience - 3 years working experience in similar position - Good appearance, well groomed and healthy - Able to work under high-pressure. - Good communication skills in both Vietnamese and English. - Good relationship with corporate account. - Strong interpersonal skills. - Negotiation skill. - Solving problem skill. - Good training skills - Have “Can do” attitude. Familiar with the hospitality market in the Phan Thiet / Mui Ne / Ke Ga area is a plus.
Yêu cầu hồ sơ
send CV via email Tin đã hết hạn with scanned diploma.
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Hon Lan, Tan Thanh Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam
- https://www.princessannam.com
PRINCESS D’ÂNNAM Resort & Spa is a Small Luxury Hotel ™, located 150 km north-east of Ho Chi Minh City, near PhanThiet. Designed by world-renowned architect Tan Hock Beng, the resort features 57 villas in elegant post-colonial architecture; a stunning 1,800m2 Spa overlooking the East Sea, and a unique Ginger Garden by Alan W. Carle. The Resort is located on the pristine Ke Ga bay, facing a century-old French light house, amid natural beauty.
Thông tin liên hệ
- Nhân sự