Assistant Front Office Manager

• Hạn nộp: 10/03/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Customer Satisfaction (Guest Feedback, Social Media Review). • Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office team in order to provide a high standard of service for customers. • Welcomes guests and fosters customer loyalty through his/her friendly manner. • Develops high quality relationships with guests throughout their stay. • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. • Oversee and supervises guest arrivals and departures with the front office executive and duty managers. • Provide high level of customer service and maintain a high profile in the day to day front office operations. • Ensure that personalized service is offered to each and every guest. • Ensures that the pricing policy and internal audit procedures are duly applied. • Supervises the management of debtors, group and individual guest invoicing and cash operations. • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. • Prepare Room revenue and occupancy forecast take action on rate strategies. • Is involved in recruitment of new team members for front office. • Integrates and trains employees, providing support for skills development. • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. • Ensures that the workplace remains clean and tidy • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. • Have a good knowledge of all systems and standard operating procedures of front office. • Ensures that guest documentation and information is available and up-to-date. Quyền lợi được hưởng

Quyền lợi được hưởng

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