Duty Manager

• Hạn nộp: 30/04/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Oversee the entire Front Office operation while on duty and maintain high standards of service at all times - Support Team Members in handling Guest requests and enquires to ensure a positive outcome - Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement - Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme - Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Monitor the appearance, standards, and performance of the Front Office Team Members - Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area - Maintain good communication and working relationships with all hotel departments - Monitor staffing levels to meet cover business demands - Conduct daily pre shift meetings - Assist with staff performance issues in compliance with company policies and procedures - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents - Establish and build relationships with guests to ensure all service expectations are exceeded

Quyền lợi được hưởng

- Salary : Competitive salary and Bonus - Benefits: 12 days full paid leave a year. - To enjoy the full benefits according to the Labor Code and other regulations. - Service charge.

Yêu cầu công việc

- Duty Management/Guest Relations experience is essential - A strong management experience in either Rooms Division or Food & Beverage - Ability to work shifts - Excellent customer service skills - Has a good command of the English language, both spoken and written - Display a polite and professional attitude to internal and external guests - Excellent attention to detail - Knowledge of housekeeping, food & beverage departments and maintenance.

Yêu cầu hồ sơ

-CV -Cover letter - Related certificates.

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