Seeking for a challenging and interesting work with a new environment where provides real potential growth.

Van Lang University - Bachelor of hotel and restaurant management

- Good command of office (Word, Excel, Outlook) and searching Internet. - Good communication skills, experienced in communicating with a variety of people. - Negotiating, solving problem. - Perform well in pressure environment. - Adaptable with different working environment. - Organizations and prioritization skills. - Ability to work independently and in a team environment. - Decision making and responsibility.

July 2011 until now Full-time job at Sales and Reservation department at Starlet hotel (3 stars) - Selling accommodation to prospective guests through email, facsimile, telephone, hotel website, OTAs, travel agents… - Confirming booking and following up payment of all reservations. - Maximizing the use of the accommodation, facilities and other services offered by hotel. - Solving or supporting other departments to try and deal with any request or complaint from guests or travel agents base on availability. - Updating content on OTAs extranet, hotel website, social networks and all websites which published hotel’s photos and information. - Controlling and updating allotments, rate, promotion, hotel policy on all online and offline channels. - Looking for new travel agents and new OTAs to establish new business. Negotiating contracts with OTAs. - Making sale calls usually to update contact information and develop on going relationships with travel agents. - Improving guests engagement and increasing reviews on social networks by making survey, collecting data, add personal touch to emails, sending thank you letter/ promotion code…

Position: Sales Executive in hotel/ resort/ restaurant Place: Ho Chi Minh city