I have great English skill( graduated from Hanoi University city tour guide event supporter)extensive work experiences:team work, independent work,6 years work in hospitality(sale ecommerce) I'm conscientious person, flexible and quick to pick up new skill, good office skills,

Languages : English : Fluent in 4 English skills get 6.0IELTS and 500 TOEFL ITP Korean : Basic Korean ( finish 01 Korean course at Hanoi University) Communication skill : Good communication skill especially with foreigner, colleagues Office skill : Word, Excel , Power point , Outlook … Basic designer in creating video clip, brochure, leaflet.... using Procedure, Corel …. Personality : Enthusiastic, active, flexible and punctual

1. PG MACCOFFEE ( PART TIME) Time : 7/2009 Description : • Draw customers’ attention and can entice them to look at and consider to the newly introduced item : new product of Maccoffee • Give out samples of a new product by inviting them to taste the small portion of new coffee • Be knowledgeable to answer the customers’ questions and promote the product accurately. • Enhance the public speaking, good listening skill, to know how to adjust and mix with different customers and different personalities and must be professional in every way at all times Website : http://www.maccoffee-vn.com 2. SALES INBOUND – VIETNAM PARADISE TRAVEL Time : Aug 2010 – Oct 2010 Description : • Handle all incoming phone calls with courtesy and professionalism • Handles inquiries with regard to product, pricing order expediting, customer relations and complaints • Establishes and maintains a high level of customer satisfaction in all sales transactions. • Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches. • Identifies opportunities to up-sell and cross-sell customers. • Do multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks. • Responsible for handling and resolving customer inquiries accurately timely. • Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request. • Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies. • Responsible for maintaining and updating customer files. • Correct incomplete orders. Website : http://www.vietnamparadisetravel.com/ 3. EVENT EXECUTIVE OR EVENT SUPPORTER – VIVENTS CO.,LTD ( PARTIME ) Time : Dec 2010 – Dec 2012 Description : • Hand-on and often involve working as part of a team • Coordinate venue management, caterers, stand designers, contractors and equipment hire… • Organize facilities for car parking, traffic control, security, first aid, hospitality and the media… • Identify and securing speakers or special guests • Coordinating staffing requirements and customers’ requirement • Plan room layouts and the entertainment programs, schedule workshops. Website : http://www.vivents.com/ 4. SALES EXECUTIVE – QUOC HOA HOTEL Time : Feb 2011 – May 2012 Description : Sales Executive • Analyze and evaluate online markets, online rates, benefits and other competitiveness in hotels industry. • Implement sales strategies, build offers and promotions • Maintain relations, contract with and controlling property's sales strategies in Global • Distribution Systems (G.D.Ss), booking engines and online travel agents all over the world, whole sellers • Consistently maintain rate parity and data integrity across all systems • Handle guest's inquiries and provide customer service consultation • Look for, negotiate and contract with new accounts (e-commerce agents, booking engines and outbound corporate). Website : http://www.quochoahotel.com/ 5. ECOMMERCE MANAGER – HOSPITALITY INTEGRATED TECHNOLOGY COMPANY Time : Jun 2012 – Dec 2013 Description : Ecommerce Manager • Be responsible for sitting at Hotel and work for online segment • Analyze and evaluate online markets, online rates, benefits and other competitiveness in hotels industry. • Implement sales strategies, building offers and promotions • Maintain relations, contracting with and controlling property's sales strategies in Global Distribution Systems (G.D.Ss), booking engines and online travel agents all over the world, whole sales • Consistently maintain rate parity and data integrity across all systems • Handle guest's inquiries and providing customer service consultation. • Look for, negotiating and contracting with new accounts (e-commerce agents, booking engines and outbound corporate). • Assist junior staff to manage property • Report the production end of month and quarter , make quarterly ecommerce plan. 6. ACTING GENERAL MANAGER ANNAM LEGEND HOTEL Take full responsibility for hotel's everything : revenue & operation • Recruit, training and supervise staff • Manage budgets & maintain statistical and financial records • Plan maintenance work, events and room bookings • Handle customer complaints and queries

Position : Sale/ Ecommerce/ General Manager Address : Hanoi Time : Full time Salary : 700USD up