With solid experience for almost 7 years and education in hospitality field and customer service field, I choose it as a long life career and for that it would be my real honour and pleasure to work for the company that gives employees new opprtunities to advance their career path horizontally and vertically. My strong initiative and exceptional oganization skills, combine with my ability to work well under pressure, allow me to adapt any working enviroment.

Diploma of Hospitality Management from Dimensions International school - Singapore

- Good communication and solving problem skills. - Excelent interpersonal, organizing, management skills. - English: oral and writting fluently.

* Savills Vietnam – Masteri Thao Dien Position: Front Office Manager Duration: 09/2016 – Present Main Tasks: _ Since Masteri is a new luxury apartment project with nearly 4000 apartments so I have to build up all the procedure and training program for Front Office Department. _ Recruitment and training for staffs. Include: Receptionist and Pool Attendant _ Prepare for all the apartment handover period _ Supervise and ensure quality of work. _ Handle customer’s complaints, process and provide information related to residences’s registration and fit out procedures. _ Monitor and record all the Front Office reports in day. _ Report directly to Operation Manager and Property Manager * Sunny Serviced Apartment Position: Apartment Manager Duration: 12/2015 – 31/08/2016 Main Tasks: _ The owner want to build Sunny as a hospitality brand and establish a hotel chain so for every single thing I plan. I have to make sure it work effectively and be able to use for the chain in future. _ Establish, provide and ensure professionally wokring system, service recovery, sales policies, controlling budget and profit. _ Building plans, and programs that ensure the business effectively in long term. Including: Changing the supplier for laundry, maintenance, linen, amenities… _ Training and guiding staff: grooming, cleanliness, attitude… _ Well maintain the facilities in the apartment. _ Check and control all the report and budget daily from the receptionist. _ Handling guest’s complaints * Cititel Hospitality Position: Assistant Operation Manager (Hotel Chain) Duration: 10/2015 – 12/2015 Main Tasks: - Since Cititel haven’t had a Operation manager so i’m also reponsible for the overall management of the operation of hotels to make sure that it is running smoothly and making profit. - Establish, provide and ensure wokring process. - Support and work with all Head of Departments include Hotel Manager of running hotels - Hiring new employees and training staffs - Conduct regular operations team meeting with all the head of department daily to discuss operational matters, customer’s feedbacks and action taken for service recovery, and also any staff issues - Monitor and maintain operation and overhead cost in order to maintain maximum revenue to the organization. - Dealing with Suppliers for quality products involving Purchasing team leader * Tamago Coffee Store Position: Owner Duration: 2/2015 – 9/2015 We manage to open a small take away coffee shop at first since we just begin to do the business even though we have a bigger plan for operation. Not a really totally well done and success business in such a short time but it’s worth for us to realize all disadvantages to build a better plan next times. The business was running well and we have lots of customer until the house’s owner takes back the place so we have to shut down the business and continue planning Advantage points: _ As an owner you have to use all of your ability to analyze the plan, what need to be done first. _ Organization and management skills is a must. _ Create drinks and cake menu. _ Recruit and training staffs _ Décorate and maintain the cleanliness in the store. _ Marketing and building discount program for guest. _ Do researchs for regular customer to find out our disadvantage and their demands _ Manage the store’s sales and profit * Renaissance Riverside Hotel Saigon – Marriott Hotels

Customer service