Lam Thien Trang

- Handle multiple tasks such as daily paperwork, daily report, daily phone and email request, handle complaining; time management and put an deadline for each tasks to be completed within 24 hours.
- Managing more than 900 travel agencies accounts and TOP 10 Domestic accounts (such as Chudu24, IVIVU, MYTOUR, MUSTGO, VIETREND, ....), room selling for 2 properties to Travel domestic (mostly FIT request), and updating the promotion by merge mailing. Quotation for DMC and Worldwide agencies depend on the passenger's email requests.
- Negotiation on behalf of both (agencies and properties side) to win the deal (9 nights from Saigontourist, PTG, QQtravel, 7 nights from Wide Eyes Tours, etc.).
- Coordinating with reservation team and operation team to conduct site checks on the two properties, especially at An Lâm Retreats Ninh Van Bay as the location is on peninsula.
- Supporting the reservation for room checking and reply to agencies with relative questions.
- Completed other tasks assigned by Manager and manage record system.

- Issues paperwork, contract, and agreement, other tasks as per Chief requires, and reserved booking and transfer to all department for a better arrangement.
- Record minutes meeting and prepare weekly report, monthly report at the end of each month and inform to manager for reviewing and send to related department. Informing the sales team of the condition in the contract being changed and updating for team notice. Follow up contract processing and put in record folder after signed and stamped
- Collecting revenue's last year and this year for the estimated target of next year Support sale activities on special occasion like on New Year End, New Year Eve's, Christmas for in-house guest.
- Doing translates on hotel's form document regulation from English to Vietnam and opposite as per demand from Manager.
- Managing stationery, arranging any relative documents for the better record.

• Welcome call and transfer to relevant department or person in charge, in case non one there, take note the call and send to he/her for the customer needs.
• Checking available for period requested and updating for any changes to the guests.
• Record contract signed by Salesforce application and following up in case missing and filling the information.
• Record Minutes meeting and send to the sales team notice for their next action.
• Arranging meetings on behalf of Sales manager and assisting Sales Manager in preparing essential sale kit, and any document related to the presentation.
• Arranging accommodation, hike drive, air ticket, or other vehicle services for Sales business trips.
• Managing sale documents such as brochures, sale kits, offering, gifts, vouchers, and arranging important documents by Salesforce software.

le.tuy@tmgroup.vn - 0909799342

aleksa_nguen@gmail.com - 0936935853