Chu Cẩm Tú

-Look for new accounts regenerate and increase the productivity of the Account portfolios.
-Look after all the existing producing accounts by following all enquiries, assuring the clients satisfaction.
-Negotiate contracts, pricing, and group deals to maximize profitability.
-Meet or exceed sales targets and KPIs set by management.
-Prepare a monthly sales planning to be presented to the Director of Sales.
-Plan and make Sales trips to the parties concerned which is our current and potential clients to explore into new business opportunities.
-Attend weekly sales meetings to present action plan ahead and follow up on potential bookings or inquiries.
-Maintain contacts with all the other departments of the hotel and may have contact with management at the regional level.
-Other tasks will be assigned by Director of Sales, General Manager

-Operate telephone switchboard station in order to answer telephone calls.
-Process guest requests for screening calls and other requests related to placing or receiving telephone calls.
-Answer, record and process all guest calls, requests, questions or concerns.
-Make and confirm reservations for guests.
-Chatting with guest via GXP (for Marriott Bonvoy Member), create case via GXP when guest requests.
-Receive guest complaints and handle immediately.
-Log all guest requests or issues into computer, contact appropriate individual or department (Front Desk, Reservation, Housekeeping, Sale...) and follow up with guest to ensure their request has met to their satisfaction.
-Provide information to guest about the hotel information, room features, property amenities...
-Undertake other duties as required by Duty Manager, Front Office Manager and General Manager.

-Review arrival lists to welcome guests.
-Maintain an up-to-date knowledge of the hotel, local services and respond to guests' queries.
-Receive and take care of special guests. (e.g., VIPs) and answer their inquiries.
-Make and confirm reservations for guests, assist the guests to check in and check out.
-Answer and direct incoming calls, listen and respond to guest queries and requests both in-person and by phone.
-Deliver amazing customer service to the guests, brainstorm and decorate guest rooms for special occasions: birthday, anniversary, honeymoon...
-Build a long-term association with the guests.
-Receive guest complaints and handle immediately.
-Record information in the logbook daily.
-Coordinate with Receptions, Service Center, Bellman and Concierge to ensure that all standards are met, and external and internal guest needs are exceeded.
-Undertake other duties as required by Duty Manager, Front Office Manager and General Manager.

-Open the front door for guests entering the hotel lobby.
-Greet and welcome guests to the hotel in a warm and friendly manner.
-Direct the guest to the Reception area.
-To bid farewell to departing guests.
-Provide information to guests and follow through any requested arrangements.
-Maintain an up to date knowledge of the hotel, local services and supply information and respond to guests queries.
-Coordinate with Bellman and Concierge to ensure that all standards are met and external and internal guest needs are exceeded.
-Coordinate and be aware of general arrival and departure patterns for current day, in particular VIP and group movements. Escort VIP guest to the room for check in.
-Coordinate closely with Bali airport representation, Front Desk, Club Lounge & Grand Tower Lounge team to make sure smooth in room check in for all guest using airport pick up services.
-Undertake other duties as required by Duty Manager, Front Office Manager and General Manager.