Nguyễn Thị Kiều Oanh

Sales Travel Agent
- Promote the hotel to TA (inbound and domestic) as hotel’s database to achieve team target.
- Develop new TA account and promote the hotel to them.
- Send quotation to TA’s request (FIT and group, series booking), follow, convince guest to confirm booking.
- Execute group to related department: room, meeting, gala dinner, team building.
- To develop, manage and maintain positive relations with all key accounts and business partner.
- Assist Sales Manager to prepare new products and services.
- Assist in the evaluation of sales activities.
- Sales call local corporate to promote F&B service.
- Review allotment contract of inbound market.
Sales Online Travel Agent
- Check and update room availability, room rate policies on OTA channels.
- Resolve the room rate disparity.
- Analyze competitors, market trend to propose room rate strategies and promotions to maximize revenue.
- Develop and maintain positive relations with market managers.
- Reply guest’s review, guest’s message.
- Follow and resolve guest issue.

 From March 2019 to February 2020: Personal Assistant to Hotel General Manager
- Attend the meeting and prepare the minutes of meeting.
- Translate English documents into Vietnamese or reverse.
- Distributing informations and requests of General Manager to Head of Departments.
- Prepare manager on duty roster (MOD), follow MOD report.
- Follow Assignment planner.
 From February 2020 to December 2021: Sales and Marketing Manager
- Support Deputy General Manager cum Director of Sales take care TA and Corporate maket.
- Send rate, promotions to travel agents, follow and keep contact with travel agents.
- Make the contract and follow contract with Travel Agencies, Corporates.
- Make and sale room package for Frequent Independent Travelers.
- Follow MICE group: group’s information, arrival and departure time, group’s requires to
implement Banquet event order, take care group during stay period, report to Deputy General
Manager and solve issues, get group comments about hotel’s services.
- Manage marketing plan and budget on Facebook, Zalo Ads, Google Ads – Work with 3rd party
- Admin of Hotel’s Fanpage: reply inbox, review, comment, facebooks’s content.
- Create and run advertising campaigns on Facebook, follow guest engagement, measure and
manage ads.
- Contact with 3rd party to sign affiliate marketing agreement, such as: banks, associations,
chambers.
- Cooperate with partner to register hotel’s package on ecommerce website, such as tiki.vn,
nhatrangnow.com.
- Send hotel’s promotion to guest via mailchimp
- Take care and reply all guest comments, reviews on all channels
- Discuss with designer to design banner, poster, brochure.
- Follow OTA channels.
- Action as Assistant of Front Office Manager, report and solve guest issue
- Admin tasks: make proposal and follow approval, prepare letter, announcement, timesheet, duty
roster