PHAN NGỌC QUỲNH ANH

• Research new wholesale food suppliers and negotiate prices
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus

• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Respond to customer complaints and comments

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.