certy resume


Ngô Thị Ngọc

Ngô Thị Ngọc

Director of Sales

Thông tin cá nhân

Họ và tên

Ngô Thị Ngọc

Giới tính


Ngày sinh


Địa chỉ

Bà Rịa Vũng Tàu

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Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 10 đến 20 năm

Vị trí

Trưởng bộ phận/ Trưởng phòng

Mức lương mong muốn

Thỏa thuận

Nơi mong muốn làm việc

Tiếng Anh (Giỏi)

Ngoại ngữ

Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Resort/ Khu Du lịch

Mong muốn về công việc

Kỹ năng

1. Communication skills The experience at work has improved my ability to communicate effectively with everybody. It also taught me the importance of listening, supporting and respecting the others. 2. Computer Skills o MS Word: Upper-Intermediate o Tying speed: 50 words per minute o MS Excel, PowerPoint, Windows: Intermediate o Internet, mail efficient use of Internet for information searching and generating. 3. Languages' Skills o Vietnamese: Mother tongue o English: Fluent o Japanese: Starter

Học vấn - Chuyên môn

Bachelor of Business English

Kinh nghiệm làm việc

Senior Sales Manager tại Fusion Suites Vung Tau

Vung Tau - 5/2023 - Hiện tại

Sales Manager tại Saint Simeon Resort Long Hai

Bà Rịa Vũng Tàu - 7/2020 - 10/2022

Assistant Sales Manager tại Anoasis Resort Long Hai

Bà Rịa Vũng Tàu - 2/2019 - 7/2020

Assistant Event Planner Manager tại Pullman Vung Tau Hotel & Convention Center

Ba Ria Vung Tau - 7/2017 - 9/2018

* July 2017- September 2018: Assistant Event Planner Mananger – Pullman Vung Tau Hotel, Vung Tau city, Ba ria vung Tau province Job description: - Working closely with the Catering and MICE Sales, being the main client contact throughout any event, partnering with the client to ensure success and anticipating guest needs to create surprise and delight - Contacting the client’s event organizer to summarize all information about the upcoming event - Preparing BEO in Opera system and deliver to all related departments at least 02 days in advance, presenting all information of the groups events: check-in, meetings, lunches, dinners …. - Checking all preparation for the event from all departments: FO, Banquet, Kitchen, Engineering, … - On the date of event, being the coordinator between the client and the hotel’s departments, solving any problems or requests occurring - After event finishing, sending thank-you email/phone to the client and making notes of client’s comments - Being the catering sales: promoting for wedding and F&B service, sending proposal, following up contract, payment, liquidation contract… - Being MICE sales in charge of those accounts related to Government, People’s committee, Owner’s company - Taking site inspections upon request - Other office tasks during work * June 2016 – July 2017: Sales & Events Coordinator - Alma Oasis Long Hai, Long Dien, Ba Ria Vung Tau Job description: - Following up leads by finalizing details with clients and guests, make contracts and follow with function sheet. Issue Function sheet to all departments and have function meeting. - Conducting site inspection to guests and take their contact for following up their booking - Maintaining communication with the client & show ongoing interest in the operation to identify prospective clients' needs by questioning, observation - Liaising closely with all staff on details for a prospective sale &gain their agreement. - To constantly be aware of new business opportunities and action these. - Assisting in the day to day running of sales and public relations at resort level - Achieving and developing rapport with guests, companies and wedding planners through personal association and calling them on a planned and scheduled basis. Trace all group and event files relating to tour and travel in collaboration with events management team. Following-up and constant calling enable the Sales Manager to book the business. - Ensuring that function sheet of the groups are distributed to the proper departments and that pre- and postmeetings with the customer and staffs take place where appropriate in collaboration with the events management team. - Updating all sales project files for group and events management

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