Hồ Thị Thảo Nhân
Guest Service Agent
I am a dedicated and professional receptionist with over 3 years of experience in the hospitality industry.
In the short term, I aim to further enhance my professional skills, take on more responsibilities, and contribute effectively to the operations of the organization.
In the long term, I aspire to advance to a higher position such as Front Office Supervisor or Manager, where I can lead a team, improve service quality, and contribute to the overall success of the hotel.
Thông tin cá nhân
Họ và tên
Hồ Thị Thảo Nhân
Giới tính
Nữ
Ngày sinh
06/01/1999
Địa chỉ
K246/2 Ông Ích Khiêm, Đà Nẵng
Cập nhật
09/05/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Aiming to grow in the Front Office field, strengthen customer service and operations skills, and advance to roles such as Shift Leader or Front Office Supervisor.
Kỹ năng
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Lắng nghe và xử lý tình huống 80%
-
Giải quyết phàn nàn 80%
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Tin học văn phòng 100%
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Sáng tạo 100%
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Thiết Kế - Mỹ Thuật 80%
Học vấn - Chuyên môn
DUY TAN UNIVERSITY
Business Administration - Đại học - 2017 - 2022
GPA: 3.2/4.0
Graduated with honors
SEJONG UNIVERSITY
Hospitality and Tourism Management - Khác - 2018 - 2019
Participate in student exchange programs, Korean language courses, and soft
skills training.
Kinh nghiệm làm việc
Receptionist tại Naman Retreat
Đường Trường Sa, Phường Hòa Hải, Quận Ngũ Hành Sơn, Đà Nẵng - 6/2023 - /
• Provided attentive guest service by welcoming, assisting, and checking on guests throughout their stay.
• Advised guests on services and tour packages, actively upselling to enhance guest experience and increase sales.
• Resolved customer complaints by following the guidance and direction of FOM.
• Collaborated closely with other departments to deliver a seamless and high- quality guest experience.
• Performed administrative duties including invoice processing, next-day arrival preparation, guest registration, and transportation arrangements.
Hostess tại Esco Beach Da Nang
ĐÀ NẴNG, VIỆT NAM - 6/2022 - 5/2023
• Welcomed guests, managed reservations through social media platforms, and arranged seating based on guest numbers.
• Collaborated with the marketing team to organize and manage large events such as RFJAM Summer Jam and holiday celebrations.
• Provided detailed training to new staff to ensure they perform their duties effectively within the department.
Intern tại Bao Viet Insurance Corporation
ĐÀ NẴNG, VIỆT NAM - 6/2022 - /
Supported senior staff in managing administrative documentation. Assisted in recruiting new consultants by organizing candidate files, guiding applicants through administrative procedures, and explaining company policies and procedures.
Receptionist tại SNUFFBOX DANANG CITY
ĐÀ NẴNG, VIỆT NAM - 1/2020 - 6/2020
Greeted guests at the entrance, managed table reservations via phone, and escorted guests to their seats, ensuring a smooth seating process.
Hostess tại EL PINO 323, NOKSAPYEONG
SEOUL, KOREA - 11/2018 - 9/2019
Greeted, assisted, and escorted guests to their seats. Gathered customer feedback and communicated with management to enhance service quality and dining experience.