Nguyễn Thị Bích Hà

I would like to work the job relate customer services in hospitality in Binh Thuan, Ninh Thuận, Khánh Hòa.

Human Resource Management

HR Administration/Trí Tri Group/ Ho Chi Minh City
Responsibilities:
• Maintain candidates’ records.
• Input and Update HR Search & Selection databases.
• Posting news and advertisements on job sites and on social media.
• Participate in HR projects: help organize a Job fair recruitment events , Talk show, work shop, Search & Selection, Training and Coaching.
• Joining social events to networking with potential candidates.
• Preparing agenda and notetaking in the weekly Consultancies Management meeting.
2015-2022:
Training & Coaching Coordinator and Head Hunter / Trí Tri Group/ Ho Chi Minh City
Responsibilities:
• Make appointments, identify customer’s needs, offer solutions, make survey online and write proposals.
• Prepare training materials needed, including PowerPoint presentations, instruction guides.
• Identify, arrange, and coordinate necessary materials and facilities for training programs.
• Follow up after training and coaching to review and make reports to Coacher.
• Meeting with hiring managers to define the requirements for vacant positions.
• Perform headhunter’ process and take care of clients and candidates after the successful recruitment.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Build rapport with the guest, focus on actively listening, using personalized greetings, remembering preferences, showing genuine interest in their experiences, maintaining a warm and friendly demeanor, and adapting communication styles to fit the guest's needs; essentially, creating a sense of connection by understanding and responding to their individual requirements while delivering exceptional service.
PMS: Ez Cloud

Main roles:
Greet customers, make reservations, and seat patrons when tables are available
Hand out menus and explain menu items and specials
Take customer orders and deliver to food servers
Deliver prepared food to patrons and clean tables
Handle customer complaints
Verify customer satisfaction with service and selected food items
Process customer payments
Make room services: food direct to guest room, clear cutlery and glasses.
Understand LQA Process Check!

• Greeting guests on arrival..
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Processing guest payments and managing bills.
• Coordinating with concierge, kitchen staff and housekeeping, security.
• Take care of guests during their stay: prepare Birthday, Thank you presents. • Processing food and beverage requests.
• Resolving problems and dealing with conflict or tension with disappointed
guests.
• Respond to complaints from customers and give after-sales support when
requested.
• Assist sale staff in communicating with guests.
• Handle Online bookings (OTAs) via email, add note booking requests on
reservation.
• Support sales answer any information about the reservation by phone, Zalo,
Fanpage in a pleasant manner.
• Report immediately to Reservation Manager if any booking released,
cancelled or modified.
• Protect and maintain the confidentiality of all guest information.