Phan Đình Anh Việt

• Possible to work at competition environment.
• Becoming an official employee and best ambassador of the company.
• Develop opportunities for promotion with higher position
• My immediate objective is to obtain a position which I can expand upon my customer service and
industryknowledge while gaining an international training upon which to base my future career.
• Motivation and create teamwork at outlet.

Recruiting, training and supervising staff
• Agreeing and managing budgets
• Ensuring compliance with licensing, hygiene and health and
safety legislation/guidelines
• Promoting and marketing the business
• Overseeing stock levels
OBJECTIVE
• Possible to work at competition environment.
• Becoming an official employee and best ambassador of the company.
• Develop opportunities for promotion with higher position
• My immediate objective is to obtain a position which I can expand upon my customer service and
industryknowledge while gaining an international training upon which to base my future career.
• Motivation and create teamwork at outlet.
WORK EXPERIENCE
PHAN ĐÌNH ANH VIỆT
Restaurant Manager
22/53 Pham Thi Lien Str, Hue City pdanhviet@gmail.com +84 762614148
• Ordering supplies
• Producing staff roster
• Handling customer enquirers and complaints
• Taking reservations
• Greeting and advising customers
• Problem solving
• Preparing and presenting staffing/sales reports
• Keeping statistical and financial records
• Assessing and improving profitability
• Setting targets
• Handling administration and paperwork
• Liaising with customers, employees, suppliers, licensing authorities
and sales representatives
• Making improvements to the running of the business and
developing the restaurant.

Recruiting, training and supervising staff
• Ensuring compliance with licensing, hygiene and health and
safety legislation/guidelines
• Handling customer enquirers and complaints
• Taking reservations
• Greeting and advising customers
• Problem solving
• Keeping statistical and financial records
• Handling administration and paperwork

• Directs and controls all subordinate staff to ensure that all day to
day operational matters are handled on time and guest
expectations are met.
• Provides guidance and assistance to the outlet employees
helping them in the execution of their duties and responsibilities.
• Oversees the service standards in the outlet ensuring that they
conform to the requisite standards and meet or exceed customer
expectations.
• Leases with the Kitchen, Stewarding, Housekeeping, Front Office
and Engineering to ensure that the operation runs smoothly in
areas of joint responsibility.
• Prepares duty rosters, and implements vacation and public
holiday schedules.
• Assists in the planning and execution of promotional activities as
directed.
• Maximizes revenue in the outlet by implementing up selling
procedures.
• Monitors and controls the financial performance of the outlet
controlling costs and expenses. Participates in the preparation of
the outlet's annual departmental budget as directed.
• Assists in monitoring and controlling the hotel’
s OE inventory and
participates in inventory taking.
• Conducts frequent front and back of house checks ensuring
muse-enplane,service procedures, standards of cleanliness and
hygiene, repair-and maintenance, employee grooming and
manning levels are in order and takes appropriate action where
necessary
• Assists in the maintenance of efficient administration preparing
and submitting reports on time as directed.
• Assists in the selection, training and evaluation of subordinate
employee.
• Coaches, counsels, disciplines and develops subordinate
employees.
• Contributes to the morale and team spirit of the hotel by
maintaining effective relationships with colleagues.
• Ensures the delivery of brand promise and provides exceptional
guest service at all times.
• Provides excellent service to internal customers in other
departments as appropriate.
• Handles all guest and internal customer complaints and inquiries
in a courteous and efficient manner, following through to make
sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good
working relationships.
• Establishes a rapport with guests maintaining good customer
relationships.
• Set up event, party, F&B activities, special dining for guest
booking(DIY BBQ, BBQ, and Destination dining…)

• Waiter
• Bartender
• Salesman at kiosk.

M ai n r es po n s i b i l i t i es :
• Serve the guest of coffee shop
• I can earn 50.000 VND/day. And 30 days to receive monthly salary