Nguyễn Trường Thịnh

Serves patrons with food and beverages in a positive and friendly manner
Provides information to help food and beverage selections
Maintains dining ambiance with an enthusiastic attitude
Effectively multitasked within fast-paced environment.
Circle around the event with trays of appetizers and beverages easily accessible to the guests
Supporting other staff members who may need help in order to maintain guest satisfaction

Greeted guests with friendliness and professionalism.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Supported serving staff in delivering accurate and well-presented food orders.
Set tables, trays according to type of food ordered and the hotels service standards
Performs opening and closing procedures established for the department
Communicated effectively with deli counter customers to answer questions and make recommendations.
Managed inventory of dining room condiments, linens and flatware.

Assisted in making sure that each table in the dining room received continuous and excellent service.
Assisted managers with quickly resolving service and food-related issues.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped guest find specific products, answering questions and offering advice.
Worked closely with Communication Service Centre to assist guest with their orders.

rachael.mansfield@hyatt.com - + 61 3 9653 4428