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Looking for assistant restaurant manager, specializing in restaurant service

Supervises all service process in the restaurant in and to high level of customer Assures high and consistent customer service level, guides waiters, communicates with customers, monitors needs and requirements. Regulates waiter staff and tasks on shift, coordinates working power in regular and rush hours (lunch times during the week days, all day procedure during weekend) Solves problems, analyzes and report.

Handled guests’ complaints and feedbacks Supervised operations including employee’s satisfaction, scheduling Provided fine dining sequence of service following IHG’s standard, and Forbes Travel Guide Oversee all front and back of the house restaurant operations to ensure customer satisfaction through promoting excellent service Attend quarterly P&L meetings Take in charge of training manager department for Restaurant and Bar of Regent. Renovation SOP with Higher manager for restaurant and bar department and new training task to improved knowledge.

Inventory management and ongoing maintenance of restaurant operating equipment and other assets (PNL) Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriateArrange Schedule for Casual Labor above O.C.C of week and month, checking B.E.O information to notice for outlet Maintain G.S.S and Trip advisor by taking care as most as high attention on guest's detail information Ensures that all employees deliver the brand promise and always provide exceptional guest service. Handles all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.