Trần Ngọc Minh Châu

Oversee the daily operations, ensuring all services meet the established standards Schedule staff shifts to ensure adequate coverage and efficient service Ensure all back of house areas are cleaned and equipment stocked Handle customer complaints with a concerning and understanding attitude Assist with development and performance reviews Ensure sales are maximized through suggestive upselling

Developed strong interpersonal skills in communication, teamwork, and cooperation with colleagues Suggest items to customers to increase sales Enforce firm policies, provide training, and answer colleague's questions Handle complaints effectively from guests and staff through problem-solving skills

Serve food and beverages in a fast-paced environment Maintain food handling standards at all times Make mocktails and espresso-based coffee Handle tasks carefully and correctly Remain calm and effective when involved in high-volume work situations

Meeting and greeting guests arriving and departing Assist with the set-up, and ensure that tables are prepared for each event Ensure positive guest experience at all times Organizing events while consistently interacting with guests, team members, and managers

eloise.kerr@westin.com

sunny.tien@westin.com