Tuyền Đặng
Guest Relations Officer / Nhân viên Chăm sóc khách hàng
Dedicated and customer-focused hospitality professional with hands-on experience in front-of-house, back-office, and housekeeping operations. Previously worked as a Guest Service Agent at Raaya Maldives and as a Back Office Operator at The Grand Ho Tram, developing a solid understanding of guest relations, service standards, and operational coordination. Known for clear communication, efficiency, and the ability to handle guest requests professionally while maintaining high service quality.
Thông tin cá nhân
Họ và tên
Tuyền Đặng
Giới tính
Nữ
Ngày sinh
20/10/1990
Địa chỉ
mc05-08 Gành Dầu, Ganh Dau Commune, Phu Quoc City, Kien Giang, Vietnam
Cập nhật
14/02/2026
Thông tin cơ bản
Kinh nghiệm làm việc
Đang cập nhật
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Trung (Khá)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Chăm Sóc khách hàng 100%
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Lắng nghe và xử lý tình huống 80%
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Giải quyết phàn nàn 100%
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PMS Opera 80%
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hospitality 100%
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Kỹ năng giao tiếp ứng xử, làm việc nhóm, tư duy xử lí tình huống 80%
Học vấn - Chuyên môn
National ZhongZheng University
Master of Languages and Literatures - Thạc sĩ - 2020 - 2024
part-time assistant of the Humanity department, teaching a language as a second language workshop. Master degree of Art.
Đại học Mở Thành Phố Hồ Chí Minh
Tiếng Anh - Đại học - 2012 - 2012
giải ba văn nghệ khoa. Bằng Cử Nhân loại Khá
Kinh nghiệm làm việc
Gallery Attendant tại Sixth Sense Con Dao
Con Đảo, Vũng Tàu, - 1/2015 - 12/2015
Be a teammate with another to organize and manage everything in the
gallery. (clothes, art pictures, fragrances, souvenirs, etc...)
Work with the Finance and Purchasing Department for
monthly inventory and order retail items.
Searching new items and working with suppliers.
Operator Attendant tại The Grand Ho Tram Strip
Vũng Tàu, Vietnam - 1/2016 - 8/2018
Being an operator cum customer service agent.
Assisted hotel guests with all inquiries regarding hotel services.
Responsibilities include providing information, addressing concerns, handling email correspondence, and ensuring a pleasant experience.
Additionally, I am familiar with administrative tasks such as arranging transportation for the entire front office team and Higher management.
Housekeeping Attendant tại E-DA ROYAL HOTEl
Kaohsiung, Taiwan - 5/2019 - 3/2020
Maintained guest rooms to 5-star cleanliness and hygiene standards, ensuring comfort and guest satisfaction.
Worked closely with housekeeping supervisors and front office to meet daily room readiness requirements.
Administrative Office Assistant tại National Chung Cheng University
Chiayi, Taiwan - 1/2021 - 1/2024
Assisted international students with academic and administrative
procedures.
Provided administrative support for daily office operations in the department.
English Tutor tại Freelancer
Vũng Tàu, Vietnam - 3/2025 - 9/2026
English tutor for kids
Guest Service Agent tại Raaya By Atmostphere
Maldive - 12/2025 - 2/2026
Handled front office operations including guest check-in/check-out and daily administrative tasks.
Delivered personalized guest services, responding promptly to guest requests to ensure high satisfaction.
Coordinated with housekeeping and management to maintain smooth operations and service standards.
