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As a motivated professional , I am eager to join your team as the Receptionist role at Park Hyatt. With dedicated years of progressive hospitality experience. These opportunities have allowed me immerse my self in proffessional environment while contribute valuable skills in multitasking, customer service, and maintaining a courteous and passion for excellence.
My goal is to learn from seasoned experts. It would be an honor to contribute my enthusiasm and commitment to excellence as part of your prestigious team.

Front Office Responsibilities:
Warmly welcome all guests and recognize VIPs and loyal members, ensuring every check-in and check-out process is smooth, efficient, and personalized.
Strive to make every interaction personal—creating meaningful conversations, offering further assistance, and providing a warm and thoughtful farewell.
Proactively follow up on guest feedback, special requests, and satisfaction throughout the stay to ensure expectations are met or exceeded.
Flexible with room assignments and skilled in executing room swaps to meet guest preferences.
Collaborate closely with departments such as Housekeeping, Finance, Sales, and Reservations to resolve guest concerns promptly and professionally.
Monitor and respond to guest and partner emails promptly. Forward relevant emails and requests to appropriate departments (e.g., Housekeeping, Sales, Reservations, Loyalty) for timely follow-up and action.
Cashiering taslist: cash - card handling, VAT issurance
Back Office Responsibilities:
Manage pending guest requests and communications with accuracy and timeliness.
Monitor and manage front desk inventory and supplies to maintain seamless daily operations.

Customer Service & Front Desk Responsibilities:
Handled guest inquiries and resolved complaints in a professional and timely manner, ensuring high levels of guest satisfaction.
Set up welcome amenities for VIP guests and special occasions
Advised guests on local tour options and provided personalized recommendations, contributing to tour sales.
Performed check-in and check-out procedures for both individual guests and tour groups using Cloudbeds.
Managed and followed up on guest reservation requests, adjustments, and special requirements, ensuring accurate and smooth coordination.
Responded to guest inquiries regarding hotel facilities, transportation services, local attractions, and dining options.
Monitored emails and reservation systems daily, collaborating with the Sales department to resolve any issues related to bookings.
Provided room sales and upselling recommendations to walk-in guests and tour groups, contributing to revenue growth.

Guest Registration & Legal Documentation:

Register guests' information accurately in accordance with hotel policies and local government regulations.
Handle temporary residence registration for international and domestic guests in compliance with legal procedures.

Check in & check out for guest on Opera.
Have learnt a lot about the hospitality sector, including: knowledge, good behavior, attitude, legality and how to have an excellent appearance, nice conversation, issue solving in a positive approach, and so on, in a professional international environment