Front Desk Agent tại Fairfield by Marriott South Binh Duong

6/2022 → 6/2025 (3 năm )

Binh Duong

Extend a warm welcome to guest, assist guest in a polite and friendly manner. Control room status and arrange the room for arrivals next day and for VIP guest. Assist guest in providing conceirge services for guest such as pick-up and drop-off car, assist luggages, book tours Handle check-in, check-out and double check arrivals and departures list. Ensure the cash float and credit card transactions are recorded correctly. Update handover log with important guest notes and pending request. Receive guest's feedback or inquiries, handle incidents or complaint from guest. Then resolve it and follow up with guest. Finally report to HOD. Brief next team about special request, unresolved issue.

Banquet waitress - Casual Labor Leader tại Mai House Saigon Hotel

6/2019 → 5/2022 (2 năm 10 tháng)

HCM

Welcome and take order from guest. Serve foods and drinks following high standards. Follow guest request and assist colleagues clean up when the event finished. Assist manager assign work for teammates effectively to get the job done.

Consolation Prize of Wine Serving Contest

6/2018

A contest to understand about wine serving procedure. Have knowledge about name, area, period of year for making wine. Achieve 3rd award

Tran Phat - Duty Manager

Fairfield by Marriott South Binh Duong

Phat.Tran2@marriott.com